AMERICAN SYSTEMS

Administration

• Provide on-site technical support to end users in a government enterprise environment
• Manage face-to-face interactions with users
• Document all activities in the IT ticketing system
• Serve as a technical resource for complex troubleshooting
• Conduct advanced troubleshooting of desktop computers, laptops, peripherals, and software
• User account management, device imaging
• Collaborate with IT teams
• Work closely with the Help Desk Manager to deliver timely solutions to IT incidents and service requests
• Mentor and provide technical guidance to Deskside Administrator I staff

Deskside Administrator II

System Administrator

• Provide first-line technical support for software, hardware, network infrastructure, and system security within a Linux HPC environment.
• Address and resolve user issues related to HPC system operations and maintenance with professionalism and efficiency.
• Assist Senior Systems Administrators in optimizing hardware and software performance.
• Manage and maintain Linux user accounts, triaging Tier 1 tickets, and producing service ticket reports.
• Collaborate with the Linux systems administrators and engineering teams to install, configure, and test HPC components, including servers, storage systems, and networking equipment.
• Perform hardware replacements, manage backup solutions, and implement security measures to maintain compliance with all program requirements.
• Assist network personnel to configure equipment, ensure network security, and manage firewalls.
• Adhere to established IT policies, processes, and procedures while effectively managing changing priorities.

Linux Systems Administrator, Tier I

Program Manager

• Responsible for all aspects of the work and authority to the tasking, work, products, schedules, budgets and specific courses of action.
• Provide overall program management oversight to execute this task order; manage all tasks across all areas of technical performance, schedule, quality and cost.
• Assemble monthly financial reports.
• Prepare and track spend plans.
• Interact with the Contracting Officer Representative (COR).
• Ensure traceable summarization of subcontractor data supporting the prime.
• Provide direct program office support and be prepared to provide a rapid response capability to address emergent issues, staff special problem resolution teams and recommend courses of action.

• Serve as second-in-command for deskside support operations
• Combine hands-on technical expertise with team leadership
• Support the Deskside Administrator Manager in maintaining operational excellence
• Act as acting Deskside Administrator Manager during absences
• Lead assigned shift operations, coordinating technician activities
• Manage subset of deskside technicians as direct reports
• Coordinate urgent support issues as primary technical escalation resource
• Oversee imaging and deployment of devices across multiple classified networks
• Monitor real-time team performance metrics and SLA compliance
• Lead continuous improvement initiatives

Deskside Administrator – Deputy Manager

Project Manager

• Develop, implement, and manage the Exodus Project Management Plan (PM Plan) to ensure deliverables meet all contractual, technical, and quality standards.
• Serve as the primary liaison between the Contractor Support Services (CSS) team, Government COR, and program stakeholders.
• Participate in weekly Exodus Operations meetings to capture requirement changes, new task triggers, and funding adjustments, ensuring plans remain current and actionable.
• Work closely with government financial managers to validate commitments, obligations, and expenditures in alignment with Navy fiscal-year cycles, continuing resolutions, and funding expiration rules.
• Maintain and refine a complex, multi-customer cost-sharing model in Excel , using advanced functions (defined names, SUMIFS/COUNTIFS, INDEX, MATCH, pivot tables) to accurately track and project recurring and non-recurring costs across customers.
• Analyze and forecast plan-vs-actual-vs-projection data to support budget formulation, variance analysis, and accurate financial reporting.
• Apply cost accounting and mathematical principles to support pricing, cost estimating, revenue planning, and annual financial forecasts.
• Collaborate with government PMs, COR, program analysts, and engineers to develop cost estimates , translate technical requirements into financial impacts , and communicate model results clearly to all audiences .
• Recommend process or contract improvements that enhance quality, accuracy, and timeliness of deliverables while maintaining compliance with safety and security requirements.
• Lead and mentor project staff to ensure alignment with program objectives, promoting knowledge transfer and consistency in cost modeling and project reporting.
• Demonstrate expert-level Excel and analytical skills , applying relational data concepts and quantitative reasoning to strengthen cost models and financial accuracy.
• Maintain understanding of IT networks and system-level architectures to accurately relate customer requirements to resource use and associated costs.

Project Manager 1 – Part-time, TS w/SCI eligibility

Security Engineer

• Implement, monitor, and maintain security protocols for Special Access Programs (SAPs)
• Develop, update, and enforce SAP Standard Operating Procedures (SOPs) and related security documentation
• Conduct security briefings, debriefings, and recurring training for SAP personnel and visitors
• Manage all aspects of access control and visitor management for SAP facilities, including badging and entry authorization
• Prepare, send, and receive visitor certifications; verify clearances and accesses as required
• Receive, distribute, inventory, reproduce, and dispose of classified materials in accordance with applicable policies and regulations
• Conduct regular audits and inspections to ensure compliance with DoD, NISPOM, ICD, and company security policies
• Periodically inspect facilities to verify compliance with physical security standards and recommend corrective actions as needed
• Interface with government customers, program managers, and internal staff on SAP security issues and requirements
• Coordinate incident response and reporting for security violations, spillage, and other security concerns
• Maintain accurate and complete records for personnel security, visit requests, SAP documentation, and access logs
• Provide mentorship and guidance to junior security staff and support continuous improvement of the security program

Senior Security Specialist

• Implement, monitor, and maintain security protocols for Special Access Programs.
• Develop and enforce SAP Standard Operating Procedures (SOPs).
• Conduct security briefings, debriefings, and training for SAP personnel.
• Manage all aspects of access control and visitor management for SAP facilities.
• Prepare, send, and receive visitor certifications.
• Receive, distribute, inventory, reproduce, and dispose of classified materials in accordance with policy.
• Conduct audits and inspections to ensure compliance with DoD and company policies.
• Periodically inspect facilities to ensure compliance with physical security measures.
• Interface with government customers, program managers, and internal staff regarding SAP security issues.
• Coordinate incident response and reporting for security violations or concerns.
• Maintain accurate records for personnel security, visit requests, and SAP documentation.

Security Specialist

• Serve as the primary point of contact for IT support at the USAF Academy MTF, handling requests and incidents via service desk tickets or in person.
• Troubleshoot and resolve hardware, software, operating system, printer, and connectivity issues for end users.
• Provide desk-side and remote technical support for problems not resolved by enterprise IT teams (such as the DHA Global Service Center).
• Manage lifecycle operations for desktops, laptops, printers, tablets, and other IT equipment, including installation, configuration, maintenance, documentation, and inventory tracking.
• Assist with user account creation, identity management, and access controls within Active Directory and enterprise systems.
• Support the maintenance of workstation and laptop software/hardware baselines and ensure patching and cybersecurity compliance.
• Install, remove, and troubleshoot authorized software/applications.
• Maintain compliance with all Department of Defense (DoD) and Defense Health Agency (DHA) cybersecurity, privacy, and training requirements, including completion of mandatory annual training.
• Support site telecommunications systems, coordinate installation/moves/changes for telephones and other devices, and assist with cable management and device documentation.
• Communicate and collaborate with the Government Task Manager and other technical staff to ensure service delivery standards are met.
• Document technical actions, update knowledge bases, and provide first-level training to end users as needed.
• Participate in required onboarding, orientation, ongoing training, and security processes.

Systems Administrator, Level I

• Provide advanced technical support in the installation, configuration, maintenance, and troubleshooting of servers, operating systems, networked devices, desktop/end-user systems, and peripherals.
• Serve as a point of technical escalation for complex issues unresolved by Level I personnel; coordinate with DHA enterprise teams and Government Task Manager for resolution.
• Oversee Active Directory (AD) organizational unit (OU) management, group policy administration, identity management, access controls, and integration with endpoint management tools (e.g., MECM).
• Ensure consistent patch management, vulnerability remediation, and compliance with cybersecurity directives (including IAVA, STIG, and organizational policies).
• Develop, maintain, and document system operational baselines and ensure systems are maintained for configuration compliance.
• Support the review and planning for IT projects, upgrades, migrations, replacements, and the implementation of new technologies.
• Assist with lifecycle management for IT assets (hardware and software), including documentation, asset tracking, staging, deployment, and DRMO disposal.
• Provide guidance, mentoring, and procedural support to less experienced Systems Administrators and Service Desk Personnel.
• Participate in incident response activities, disaster recovery planning, and execution of backup and restore operations.
• Generate and maintain technical documentation, standard operating procedures (SOPs), work instructions, and change/risk documentation related to systems administration.
• Interface with users, local support teams, the Government Task Manager, and enterprise/region-level support for service management, escalations, and process improvement.
• Participate in required and ongoing DHA/information assurance training and maintain all mandatory certifications.

Systems Administrator, Level II

Database Administrator

• Manage IDMS databases, ensuring optimal performance, integrity, and security
• Perform regular maintenance tasks, including patch updates and configuration changes
• Develop and implement effective database backup and recovery strategies
• Identify, diagnose, and resolve database issues in a timely manner
• Monitor database performance and conduct tuning to optimize efficiency
• Work with application developers and system administrators to contribute to database design and system architecture
• Ensure databases comply with industry standards and security protocols
• Anticipate and plan for future database capacity requirements
• Maintain detailed documentation of database configurations, processes, and procedures

IDMS Mainframe Database Administrator – Part Time

Engineer

• Establishes and satisfies complex system-wide information security requirements based upon the analysis of user, policy, regulatory, and resource demands.
• Supports customers at the highest levels in the development and implementation of doctrine and policies.
• Applies expertise to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures.

Information Assurance Engineer II

Systems Engineer

• Develop software in LabVIEW programming environment for sensor acquisition and actuator control systems.
• Design, develop, document, test and debug application software and systems that contain logical and mathematical solutions for onboard ship and submarine research.
• Collaborate with equipment designers and hardware engineers in the planning, design, development, and utilization of National Instruments data acquisition modules and LabVIEW software.
• Analyze user needs and software requirements to determine feasibility of design within time and cost constraints.
• Conduct Independent Verification and Validation of existing LabVIEW software at customer site in West Bethesda, MD.
• Conduct testing with actual system hardware and document test results.
• Some travel (< 5%) required to customer test sites for software system installation, checkout, operation, and troubleshooting.

Systems Engineer II, LabVIEW

Analyst

• Developing and aligning test and evaluation policy with DoW's six acquisition pathways.
• Recommending and drafting revisions for DoW and Service instructions, manuals, and guides governing test and evaluation strategy and policy.
• Developing test and evaluation policy to address emerging issues on Cybersecurity, Foreign Military Sales (FMS), Directed Energy Weapons, Modeling & Simulation, Digital Engineering, Machine Learning/Artificial Intelligence, Data/Knowledge Management, Agile Software Development, and DevSecOps.
• Publishing test and evaluation policy documents and newsletters.
• Facilitating and documenting meetings on T&E strategy, planning, and policy.

Deskside Administrator II

Linux Systems Administrator, Tier I

Program Manager

Deskside Administrator – Deputy Manager

Project Manager 1 – Part-time, TS w/SCI eligibility

Senior Security Specialist

Security Specialist

Security Specialist

Senior Security Specialist

Systems Administrator, Level I

Systems Administrator, Level II

IDMS Mainframe Database Administrator – Part Time

Information Assurance Engineer II

Systems Engineer II, LabVIEW

Senior Test and Evaluation Analyst – Policy