Provide desktop support for users, including PCs, laptops, tablets, mobile devices, and printers.
Assist in ensuring compliance with licensing, regulatory, and security requirements.
Support the IT Service Desk by handling basic technical issues.
Assist in installing and maintaining software and hardware according to established standards and procedures.
Assist with Microsoft Teams Rooms by troubleshooting issues and managing equipment.
Assist in coordinating with Mobile Device Manager for mobile device issuance and replacement.
Assist with automated software deployments and maintaining hardware/software inventories.
Support Cyber Security Specialists during response activities.
Assist in maintaining accurate records of hardware and software inventory.
Assist in installing and configuring stand-alone and network printers.
Provide basic support for Microsoft Teams Rooms and troubleshooting associated issues.
Assist in site visits for software upgrades and basic computer-related issue resolution.
Provide tier 1 support for Entrust-related issues and ensure timely resolution of requests.
Assist with the setup and delivery of new desktops and laptops.
Assist in ensuring proper disposal of surplus IT software and hardware according to policy.

Requirements

Must be a U.S. Citizen
Basic proficiency in current and future Microsoft Office and Windows versions
Basic knowledge of Active Directory, Exchange, LDAP, and audio/video conferencing systems
Basic troubleshooting and remote user support skills
Some experience in problem analysis and solution identification
Must possess a valid state driver's license, may be required to travel between customer sites

Benefits

Comprehensive benefits package
Healthcare benefits
Paid leave
Retirement plans
Education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

desktop supporttroubleshootingsoftware installationhardware maintenanceautomated software deploymentsActive DirectoryExchangeLDAPaudio/video conferencingMicrosoft Office

Soft Skills

problem analysissolution identificationremote user support

Certifications

valid state driver's license