AMERICAN SYSTEMS

Deskside Administrator I

AMERICAN SYSTEMS

full-time

Posted on:

Location Type: Office

Location: Eglin AFB • Florida • United States

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Salary

💰 $40 - $47 per hour

Job Level

Junior

About the role

  • providing on-site technical support to end users in a large enterprise environment
  • resolving hardware and software issues directly at the user’s workstation
  • managing face-to-face interactions, documenting all activities in the IT ticketing system
  • troubleshooting desktop computers, laptops, peripherals, and software
  • assisting with user account management, imaging devices, and collaborating with other IT teams for escalations
  • supporting end-user training

Requirements

  • U.S. Citizenship is required
  • Must have an active Secret clearance with the ability to obtain a Top Secret with SCI eligibility
  • 1-2 years of experience in a deskside or technical support role
  • Must hold a current 8570/8140 IAT Level II Certification (CCNA Security, CySA+, GICSP, GSEC, Security+ CE, CND, SSCP)
  • Strong problem-solving skills
  • Proficient in troubleshooting hardware issues (desktops, laptops, printers, peripherals) and software problems
  • Good verbal and written communication skills
Benefits
  • comprehensive benefits package to ensure our employees receive the work-life support they need
  • healthcare benefits
  • paid leave
  • retirement plans
  • insurance programs
  • education and training assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware supportsoftware supportuser account managementimaging devicestechnical supportdesktop computerslaptopsperipheralsIT ticketing system
Soft Skills
problem-solvingcommunication
Certifications
8570/8140 IAT Level II CertificationCCNA SecurityCySA+GICSPGSECSecurity+ CECNDSSCP