AMERICAN SYSTEMS

Customer Service Representative

AMERICAN SYSTEMS

full-time

Posted on:

Location Type: Office

Location: Greenville • South Carolina • 🇺🇸 United States

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Salary

💰 $18 - $31 per hour

Job Level

Junior

About the role

  • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day
  • Transfer customers to appropriate secondary call centers as needed
  • Respond to all incoming facsimiles
  • Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox
  • Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately
  • Send appropriate general information publications
  • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered

Requirements

  • Must be either a U.S. Citizen or have official legal status in the United States
  • Must have continually resided in the United States for the last two years
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • Ability to provide courteous and professional interactions with customers
  • Experience using a knowledge base
  • Effective listening and oral communication skills
  • Must be able to speak, read and write in fluent English
  • Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
Benefits
  • healthcare benefits
  • paid leave
  • retirement plans
  • insurance programs
  • education and training assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer service experiencedata entrycontact center problem loggingAutomatic Call Distribution (ACD) systemsknowledge base usageemail communication
Soft skills
courteous interactionsprofessional interactionseffective listeningoral communication
Certifications
Public Trust