AMERICAN SYSTEMS

Customer Service Representative

AMERICAN SYSTEMS

full-time

Posted on:

Location Type: Office

Location: Greenville • South Carolina • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $18 - $31 per hour

Job Level

Junior

About the role

  • Answer incoming calls and retrieve voicemails, ensuring that calls are answered on the same day
  • Transfer customers to appropriate secondary call centers as needed
  • Respond to all incoming facsimiles
  • Review and respond to incoming e-mails regarding patents, trademarks, publications, data quality, and products and services that have been sent to the general mailbox
  • Use knowledge base of pre-approved responses to answer inquiries or requests consistently and accurately
  • Send appropriate general information publications
  • Use the Customer Contact Management System to track and enter detailed information of all inquiries/requests received including steps taken to resolve any problems encountered

Requirements

  • Must be either a U.S. Citizen or have official legal status in the United States
  • Must have continually resided in the United States for the last two years
  • Must be able to pass federal background investigation and obtain a Public Trust
  • Demonstrate at least one (1) year of customer service experience, including: phone and/or email contact center experience, data entry, contact center problem logging, Automatic Call Distribution (ACD) telephone systems and face-to-face customer service experience
  • Ability to provide courteous and professional interactions with customers
  • Experience using a knowledge base
  • Effective listening and oral communication skills
  • Must be able to speak, read and write in fluent English
  • Must be proficient with using software or web-based databases on a laptop or PC as well as various e-mail platforms
Benefits
  • healthcare benefits
  • paid leave
  • retirement plans
  • insurance programs
  • education and training assistance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer service experiencedata entrycontact center problem loggingAutomatic Call Distribution (ACD) systemsknowledge base usageemail communication
Soft Skills
courteous interactionsprofessional interactionseffective listeningoral communication
Certifications
Public Trust