American Society of Crime Laboratory Directors (ASCLD)

Solutions Engineering Manager

American Society of Crime Laboratory Directors (ASCLD)

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Team Leadership & Development: Build, mentor, and lead a high-performing team of Solutions Engineers
  • Establish best practices for pre-sales engagement, technical discovery, and solution delivery
  • Foster a culture of accountability, continuous learning, and customer-centric problem solving
  • Provide coaching on deal strategy, technical positioning, and executive communication
  • Pre-Sales & Customer Engagement: Partner with Account Executives and Sales Leadership to support complex, multi-stakeholder sales cycles
  • Lead and oversee delivery of tailored product demonstrations aligned to customer needs and operational workflows
  • Act as a senior technical and domain expert in high-impact deals and strategic accounts
  • Support field engagements, executive briefings, and on-site demonstrations with public safety agencies
  • Go-to-Market Strategy & Execution: Collaborate with Sales leadership to develop and refine territory and account strategies
  • Use data-driven insights to identify high-value opportunities and optimize resource allocation
  • Contribute to pipeline development and help drive deal progression through technical validation
  • Trials, Pilots & Customer Success Alignment: Oversee strategic pilot programs and customer trials, defining success criteria and ensuring alignment across teams
  • Lead post-trial evaluations and support conversion of pilots into long-term customers
  • Partner with Customer Success to ensure seamless handoff from pre-sales to post-sales and long-term adoption
  • Cross-Functional Collaboration: Work closely with Product and Engineering to relay customer feedback, feature requests, and market insights
  • Partner with Marketing to support messaging, positioning, and field enablement
  • Help shape product positioning within the public safety and drone ecosystem
  • Industry Leadership & Representation: Represent DroneSense at industry events, conferences, and customer engagements
  • Build credibility and relationships with public safety leaders and key stakeholders
  • Serve as a trusted advisor in mission-critical operational environments

Requirements

  • 5+ years of experience in Solutions Engineering, Sales Engineering, or Technical Pre-Sales, with leadership or management experience
  • Strong technical acumen combined with business and operational understanding
  • Proven ability to support and close complex, enterprise-level deals
  • Experience delivering impactful product demonstrations and leading technical discovery
  • Strong executive presence with the ability to influence internal stakeholders and external customers
  • Experience collaborating cross-functionally across Sales, Product, Marketing, and Customer Success
  • Excellent written and verbal communication skills
  • A hands-on, low-ego leadership style with a willingness to operate as both coach and contributor
  • Ability to execute with minimal direction in a fast-paced, high-growth environment
  • Experience in public safety, drone/UAS technology, or mission-critical SaaS platforms (preferred)
  • Experience supporting government or public sector sales cycles (preferred)
  • Familiarity with integrations, APIs, and technical solution architecture (preferred)
  • Prior experience scaling or building Solutions Engineering teams (preferred)
Benefits
  • Accommodations are available upon request throughout all stages of the recruitment process and apply to the terms and conditions of employment.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Solutions EngineeringSales EngineeringTechnical Pre-SalesProduct DemonstrationsTechnical DiscoveryIntegrationsAPIsTechnical Solution ArchitectureSaaS PlatformsData-Driven Insights
Soft Skills
Team LeadershipMentoringCoachingCustomer-Centric Problem SolvingExecutive CommunicationCross-Functional CollaborationInfluencingWritten CommunicationVerbal CommunicationLow-Ego Leadership