Deal Desk Manager
American Society of Crime Laboratory Directors (ASCLD)
full-time
Posted on:
Location Type: Remote
Location: United States
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About the role
- Serve as the primary operational resource for quote and order form creation
- Identify non-standard deal terms and escalate to Finance or Legal per defined approval matrix
- Ensure adherence to our quote-to-contract processes and policies while effectively escalating new use-cases outside of the current approval matrix
- Support Sales in preparing pricing proposals in accordance with approved pricing guidelines and discount policies
- Support the organization in collaboration with sales, legal, accounting, and services in the development, coordination and delivery of legally binding order forms and contracts, ensuring high levels of quality, accuracy, and timely SLAs
- Manage Deal Desk workflow while constantly looking for ways to optimize processes
- Assist with post sales documentation review and ensure proper contract record retention
- Perform Salesforce enrichment, cleansing, and de-duplication of records
- Ensure accuracy and completeness of Salesforce data related to quoting and closed won opportunities
- Perform, document, and provide useful feedback on UAT activities related to enhancements and configuration of sales technologies and other business systems
- Generate and distribute standard operational reports related to quote volume, approval tracking, and turnaround times
Requirements
- 5-7 years of relevant experience in Sales Operations, Revenue Operations, Deal Desk or CPQ administration
- Working knowledge of business unit sales organizations and field sales operating practices (business analytics, contract analytics, pricing structures, sales tools, and basic training)
- Highly organized with strong communication skills and keen attention to detail
- Demonstrated ability to work across functions
- Accountable and willing to commit to high effort to ensure success
- Proactive in seeking answers through available resources and knowing when to ask for guidance
- Strong working knowledge of Microsoft applications
- Experience with CRM systems (Salesforce preferred)
Benefits
- Comprehensive benefits offering
- Variable compensation such as incentive plans or discretionary performance bonuses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
Sales OperationsRevenue OperationsDeal DeskCPQ administrationbusiness analyticscontract analyticspricing structuresSalesforceUAT activitiesdata cleansing
Soft Skills
highly organizedstrong communication skillskeen attention to detailability to work across functionsaccountabilityproactivecommitment to success