American Innovations

Support Engineer

• Diagnose and resolve advanced hardware, software, and network problems within established service-level commitments.
• Serve as an escalation point for complex technical issues.
• Deploy and configure our software suite.
• Mentor Tier 1 colleagues and help close gaps in knowledgebase.
• Advocate for smarter ways of working, including AI and automation.
• Collaborate with support, implementation, product, and engineering teams.

Technical Support – Tier 2

Business Development Rep

• Be a “hunter” by aggressively looking for new business opportunities within the target markets and core competencies of the Pipeline Compliance Software and Bullhorn Cathodic Protection Remote Monitoring solution and acting as a customer advocate.
• Develop and implement strategies to expand the company's customer base.
• Analyze market trends, competitor activities, and customer needs to identify growth opportunities in alignment with our strategic plan.
• Research potential targets in our legacy industry and relevant adjacencies, identify key players and find creative ways to generate interest/leads.
• Be a brand, company, and team evangelist when interacting with customers and stakeholders.
• Be a key contributor to our trade show strategy for both new and existing customers.

Technical Support – Tier 2

Business Development Manager