American Family Insurance

Insurance

• Responsible for your agency's overall management, sales, and growth
• Hire your team and work with them to meet the strategic business goals you set

Insurance Agent

Security Engineer

• Participate in the development, integration, and testing of cyber products
• Participate in the research, engineering, and integration of new security solutions
• Participate in the development and maintenance of the security systems and solutions
• Build strong relationships with peers across functions through collaborative engineering operations and initiatives
• Participate in the design, and implementation of automated solutions to enable security needs
• Manage, analyze and respond to the changing system and data access needs of the company and our clients with agility and flexibility

Cybersecurity Engineer

Claims Specialist

• Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
• Checks for prior claims and recognizes environmental exposures.
• Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
• Handles claims on a good faith basis.
• Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
• Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
• Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
• Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
• Serves as a mentor and subject matter expert for less experienced adjusters.

Large Loss Property Field Claims Adjuster

Human Resources

• Represents human resources/people service areas and deliver key initiatives across the organization that help business areas achieve their objectives.
• Leads a team that diagnoses, develops and implements client-specific solutions.
• Builds relationships with business unit leadership while strengthening in-depth business knowledge.
• Solves problems from a people, process and technology lens.
• Deploys small to mid-scale organizational transformation.
• Collaborates with and uses centers of practice (CoP) and shared services for business solutions, guiding through the employee lifecycle and service offerings including talent acquisition, inclusion, development, succession planning, and retention.
• Identifies and implements strategic talent solutions in support of a transforming organization; ensuring the overall organization and culture are designed around strategic talent growth with a heavy focus on talent development, succession planning, and a culture of inclusion.
• Provides strategic business partnership to executives and division leaders supporting mid-size and/or mid-complexity organizations.
• Supports in the diagnosis, development and implementation of client specific HR Solutions. Supports in the deployment of transformation work.
• Leads with influence.

Senior Human Resources Business Partner

ServiceNow

• analyze high-level system specifications, system requirements, and use cases related to ITSM processes
• convert business and technical requirements into low-level specifications and detailed ServiceNow design solutions
• design, configure, and enhance ServiceNow ITSM applications, primarily in the Incident, Major Incident, Problem, Request, and Knowledge spaces
• understand and identify system dependencies, upstream/downstream integrations, and platform impacts
• provide appropriate documentation for design decisions, configuration, scripting, estimating assumptions, and performance metrics
• define, conduct, and participate in testing activities (unit, system, integration)
• prepare, lead, and participate in technical walkthroughs and solution reviews
• collaborate with ITSM Process Owners and stakeholders to evaluate system flow, data usage, and processes
• act in a consultative capacity, recommending best-practice solutions and offering alternatives when necessary
• ensure development meets standards for programming, design, performance, quality, and security
• identify opportunities for continuous improvement
• support incident analysis and resolution within the engineer’s subject matter expertise
• participate in an on-call rotation, providing after-hours support on nights and weekends as needed
• manage and prioritize a steady workload across initiatives

Insurance Agent

Cybersecurity Engineer

Large Loss Property Field Claims Adjuster

Senior Human Resources Business Partner

ServiceNow ITSM Senior Engineer