Large Loss Property Field Claims Adjuster

American Family Insurance

Large Loss Claims Adjuster at American Family Insurance investigating complex property claims with a focus on customer relations and technical compliance.

Posted 5/29/2026full-timeBridgeport • Connecticut, New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $145,000 per yearWebsite

About the role

Key responsibilities & impact

Investigates origin and cause of high exposure claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
Checks for prior claims and recognizes environmental exposures.
Participates in High Damage Reviews (HDR) to address coverage issues and exposure.
Handles claims on a good faith basis.
Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
Conducts on-site inspections when needed, evaluates damages and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
Interprets and determines policies, leases, by-laws, declarations, articles, and contract coverages and applies to all parties for assigned losses.
Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
Serves as a mentor and subject matter expert for less experienced adjusters.

Requirements

What you’ll need

5 or more years’ experience handling field property personal lines claims required
Advanced Xactimate experience required
Demonstrated ability to handle 1st and 3rd party, multi-line claims across our operating territories
Extensive knowledge of policies and endorsements coverages
Successfully applied knowledge of each phase of the claim handling process
Obtain state specific property casualty claims licensing as required.
Valid driver's license required plus an acceptable driving record.

Benefits

Comp & perks

comprehensive medical, dental, vision and wellbeing benefits
competitive 401(k) contribution
pension plan
annual incentive
9 paid holidays
paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Xactimateclaim handling1st party claims3rd party claimsmulti-line claimspolicy interpretationdamage evaluationclaim negotiationenvironmental exposure recognitionHigh Damage Reviews

Soft Skills

mentorshipcommunicationproblem-solvingnegotiationorganizational skillsinterpersonal skillsproactive approachattention to detailteam collaborationcustomer service

Certifications

property casualty claims licensingadjuster license