Lost Time Claims Specialist, Workers' Compensation
Encova Insurance
Senior Manager, Adjusting Services
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Arizona, Massachusetts, Wisconsin • 🇺🇸 United States
Visit company websiteSalary
💰 $111,000 - $190,000 per year
Job Level
Senior
About the role
- Provide leadership for staff whose primary tasks are the adjudication and settlement of the most technically challenging claims.
- Create a collaborative, performance-driven work environment by facilitating and promoting trust, transparency, and inclusion.
- Work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development.
- Lead with influence and expertise and actively contribute to division or department leadership team.
- Communicate and support organization mission, vision, values and practices.
- Lead teams to ensure delivery of services that exceed customer expectations and compliance with regulatory and company standards.
- Maintain awareness of existing and proposed legislation, court decisions and latest trends in claims litigation to monitor compliance and recommend procedure changes.
- Direct claims managers and staff on all aspects of claims handling including those related to coverage and escalated through the team.
- Review, evaluate and maintain file-handling processes to meet company and statutory guidelines.
- Participate in corporate claims initiatives including quality file handling, process improvement, training, and development of staff.
- Prepare and manage annual operating budget and help prepare business plans.
- Identify and implement opportunities for process improvements.
Requirements
- Obtain state specific property casualty claims licensing as required.
- Valid driver's license required plus an acceptable driving record.
- Demonstrated claims handling experience and licensing.
- Demonstrated extensive knowledge of office and field claim handling processes.
- Demonstrated thorough understanding of policy language, coverages and underwriting intent.
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated time management skills with the ability to work under pressure and adhere company productivity guidelines.
- Demonstrated ability to recognize developing problems/conflicts and ability to resolve.
- Ability to prepare and manage annual operating budget and help prepare business plans.
- Willingness to travel up to 25%.
- Must reside within approximately 35-50 miles of Madison, WI or Phoenix, AZ, or Boston, MA.
- Sponsorship will not be considered for this position unless specified (work authorization required).
- Preferred: extensive litigation experience across all lines of business.
Benefits
- We provide benefits that support your physical, emotional, and financial wellbeing.
- Relocation support is offered for eligible candidates.
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- A pension plan
- An annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
ATS Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims handlingproperty casualty claims licensingpolicy languagecoverage understandingunderwriting intentbudget managementprocess improvementperformance assessmentfile-handling processeslitigation experience
Soft skills
leadershipcollaborationcommunicationtime managementproblem resolutioncustomer servicetrust buildingtransparencyinclusionperformance-driven mindset
Certifications
state specific property casualty claims licensing
