Customer Service Representative
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Phoenix • Arizona • Minnesota • United States
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Salary
💰 $25 - $32 per hour
About the role
- Report to the Customer Service Manager as the first contact for customers regarding service issues and account information.
- Communicate with customers to research questions and resolve higher-level problems.
- Work primarily from home, spending 80% of time remote.
- Participate in a week of training that includes in-person onboarding.
- Develop an understanding of systems and procedures to educate clients and advisors.
Requirements
- Demonstrate experience providing customer-driven solutions, support or service.
- Demonstrated written and spoken communication skills.
- Demonstrated ability managing multiple priorities in a fast-paced environment.
- Demonstrated ability to troubleshoot and identify and resolve root cause issues.
- Property and Casualty Producer license strongly preferred but not required.
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer-driven solutionswritten communicationspoken communicationmanaging multiple prioritiestroubleshootingproblem resolution
Certifications
Property and Casualty Producer license