Senior Business Systems Specialist
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Massachusetts • Wisconsin • United States
Visit company websiteExplore more
Salary
💰 $88,000 - $145,000 per year
Job Level
About the role
- Develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results.
- Analyze business and user needs, documentation of requirements, and translate into proper systems requirements specifications.
- Understand the business, technology process (particularly AI delivery), and excel at turning AI tools into something people can confidently use every day—through support, continuous improvement, and smart partnership.
- Leverages line of business and business system expertise including business rule and process knowledge to provide leadership for the most complex business application systems projects.
- Works closely with technology area to identify technology opportunities and share the business vision and strategy.
- Leads ideation, conceptualization, prioritization, and initiation for future system use and enhancements.
- Works with technology area to clarify business requirements where needed and assists in the development of the test strategy and plan for large and complex projects.
- Researches complex system issues and coordinates resolution.
- Researches and evaluates business system application developments and technologies within the insurance industry and business markets that are relevant to the business and future business strategy.
Requirements
- Strong written and verbal communication skills.
- Strong organization and multi-tasking skills; able to manage self and projects.
- Strong intellectual curiosity and drive for continuous improvement; track record of demonstrating initiative and learning on the fly; tech-savvy.
- Demonstrated experience providing customer-driven solutions, support, and service.
- Demonstrated experience leading and successfully delivering technical process automation projects.
- Demonstrated advanced proficiency with relevant programming languages, (languages may vary by division or department).
- Demonstrated advanced proficiency with data extraction from relational databases and big data repositories (technologies may vary by division or department).
- Demonstrated advanced proficiency with business intelligence and collaboration software.
- Strong facilitation skills: workshops, feedback sessions, demos
- Track record of improving a process—not just executing it
- Empathy and patience for users at different comfort levels with AI
- Ability to connect tool performance to outcomes (speed, quality, confidence)
- Experience testing prompts against real scenarios and edge cases
- Collects end-user examples, tags themes, and identifies patterns
- Helps define “quality” (accuracy, usefulness, tone, compliance alignment)
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
AI deliverydata extractionrelational databasesbig data repositoriesbusiness intelligencetechnical process automationsystems requirements specificationstest strategycomplex problem solvingbusiness application systems
Soft Skills
written communicationverbal communicationorganizationmulti-taskingintellectual curiosityinitiativecustomer-driven solutionsfacilitationempathypatience