develop and modify procedures to solve complex problems considering computer equipment capacity and limitations, operating time, and form of desired results
include analysis of business and user needs, documentation of requirements, and translation into proper systems requirements specifications
create a collaborative, performance-driven work environment by facilitating and fostering trust, transparency, and inclusion
work with team members to set clear goals, provide feedback, perform performance assessments, and support on-going development
lead with influence and expertise
actively contribute to division or department leadership team
communicate and support organization mission, vision, values, policies, and practices
lead a business systems team focused on user support, problem reporting and resolution, process and business rule management and documentation, project ideation and initiation, test planning, and user acceptance testing for existing and new business systems
work with department leadership to establish the business systems vision for the division and manage the implementation of that vision
collaborate with technology areas on resource capacity, system maintenance issues, and divisional project implementations
establish a business systems technology platform strategic vision
research trends in business technology innovations and best makes recommendations on future direction and technical vision
develop and maintain effective working relationships with internal business partners to stay current with activities and business technology techniques, products, services, and trends

Requirements

demonstrated experience providing customer-driven solutions, support or service
demonstrated experience in the configuration, support, analysis and problem solving related to enterprise systems
solid knowledge and understanding of project management methodologies, practices, techniques and tools
solid knowledge and understanding of systems development life cycle (SDLC)
demonstrated experience managing relationships with internal and external partners
demonstrated effective leadership skills
solid knowledge of business systems and how to apply them to leverage efficiencies in a business environment
background with identity access management, SSO, hardware, and/or security automation desired

Benefits

access to comprehensive medical, dental, vision and wellbeing benefits that enable you to take care of your health
a competitive 401(k) contribution
a pension plan
an annual incentive
9 paid holidays
a paid time off program (23 days accrued annually for full-time employees)
student loan repayment program
paid-family leave

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

business systems analysisproblem solvingproject management methodologiessystems development life cycle (SDLC)identity access managementsingle sign-on (SSO)security automation

Soft Skills

leadershipcollaborationcommunicationtrust buildingtransparencyinclusiongoal settingfeedback provision