Senior Manager, Benefits
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Minnesota • Wisconsin • United States
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Salary
💰 $113,000 - $194,000 per year
Job Level
About the role
- Lead with influence and expertise: Contribute as a member of the division/department leadership team
- Communicate and strengthen our mission, vision, values and policies through daily leadership
- Build a performance-driven team culture: Create a collaborative, inclusive environment rooted in trust and transparency
- Partner with team members to set clear goals, provide feedback, complete performance assessments, and support ongoing development
- Benefits strategy and administration oversight: Design, recommend, and implement benefit programs, while overseeing daily administration for health, welfare, retirement, and voluntary benefits
- Operational accuracy: Ensure accurate and efficient execution of benefits processes including eligibility, enrollments, life event changes, and billing reconciliation
- Compliance and controls: Maintain operational controls and ensure compliance with applicable regulations, including audit readiness and adherence to procedures
- Partnership and data integrity: Partner with Payroll, HRIS, and vendors to ensure data integrity and seamless benefits operations across systems
- Cost and plan performance analysis: Prepare qualitative and quantitative benefit plan cost analyses to monitor performance and support development of cost-effective programs
- Provide recommendations for enhancements in consideration of benefits goals
- Annual enrollment leadership: Lead strategy of annual enrollment—develop timelines, manage system configuration, coordinate vendor activities, and oversee testing and readiness
- Partner with Communications and HR teams to deliver a clear, engaging employee enrollment experience; monitor outcomes and identify improvements for future cycles
- Vendor performance management: Oversee third-party administrators (including external benefit administrator vendor) to ensure compliance with policies, service level agreements, and all applicable laws and regulations
- Process improvement, documentation, and audits: Evaluate and revise internal processes to reduce costs and increase efficiency
- Ensure procedures are documented and maintained
- Perform plan audits and audit benefits functions performed by other benefits/HR staff; establish audit practices including required notices/filings and ERISA appeals
- Continuous improvement mindset: Evaluate benefits administration processes for efficiency, scalability, and employee experience
- Implement best practices to simplify administration and improve employee understanding and access—applying data and employee feedback to identify trends and opportunities
Requirements
- Demonstrated experience providing customer-driven solutions, support or service
- Demonstrated effective management or leadership experience
- Demonstrated experience counseling, consulting and negotiating to guide strategic business decisions
- Demonstrated experience leading the design, implementation and administration of benefit offerings including health and welfare, retirement, paid time off and leave programs
- Experience in facilitating and leading cross functional teams to deliver goals and objectives
- Extensive knowledge and understanding of benefit related government rules and regulations and governance and their impact on the different elements of benefits
- Solid knowledge and understanding of the financial aspects of benefits, such as pension liabilities, medical plan costing and 401K plans
- Solid knowledge of Workday
- Technical experience and system integration knowledge
- Benefit administration platform experience
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
benefit program designbenefit administrationcost analysisdata integritycompliance managementaudit practicesprocess improvementsystem integrationfinancial analysisvendor management
Soft Skills
leadershipcommunicationcollaborationcustomer servicenegotiationstrategic decision-makingperformance managementteam buildingproblem-solvingcontinuous improvement