Entry Level Inside Sales Representative – Sales/Marketing
American Family Insurance
full-time
Posted on:
Location Type: Office
Location: Madison • Massachusetts • Wisconsin • United States
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Salary
💰 $25 - $32 per hour
Job Level
About the role
- Conduct 50 outbound calls a day to appointed retail agents to guide new opportunities in, convert leads into submissions and turn quotes into bind orders
- Weekly reporting of sales calls and results is expected
- Assist agents/agent staff on quoting platforms, services, carrier information, and general procedures
- Improve daily submissions goals and communicate information to relevant teams to maximize opportunities
- Review web and phone quoting activity to spot trends positive and negative and address trends with customers and team
- Establish an active relationship with Regional Sales Manager and discuss tactics including training, sales issues and follow up
- Escalate more complex issues to appropriate subject matter area expert
- May be asked to develop role specific standard work processes for team, mentor team members and provides project support
- May complete other assignments or participate in projects based on skills, achievements, or experience
- Pursue continuing education and insurance designations/licenses as outlined in the training plan. This will require self-study
Requirements
- Demonstrated experience providing customer-oriented solutions, support or service
- Demonstrated proficiency using PC software applications (e.g., Internet Explorer, Outlook)
- Basic knowledge of property and casualty customer service or policy processing processes, terms and procedures
- Demonstrated experience using reference materials
- Experience managing multiple projects, ensuring deadlines are met
- Demonstrated oral and written communication skills, including experience drafting professional correspondence
- Experience with independently managing workload and prioritizing tasks in a fast-paced environment
- Receptive to feedback, with a commitment to ongoing professional development and continuous improvement
Benefits
- Comprehensive medical, dental, vision and wellbeing benefits
- Competitive 401(k) contribution
- Pension plan
- Annual incentive
- 9 paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer servicepolicy processingsales reportinglead conversionquoting platformsproject managementdata analysistrend analysisstandard work processesself-study
Soft Skills
communicationcustomer-oriented solutionsmentoringtime managementfeedback receptivenessprofessional developmentteam collaborationproblem-solvingorganizational skillsprioritization
Certifications
insurance designations/licenses