Policy Operations Services Representative – Direct
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Madison • Arizona • Minnesota • United States
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Salary
💰 $25 - $32 per hour
About the role
- Provides customer policy or billing activities for new business, renewal policies and policy changes.
- Completes system entry process for new policies or policy changes or billing for multiple systems.
- Researches inquiries from customers or agents.
- Generates letters, correspondence and policy documents as needed.
- May conduct on-the-job training as needed.
- May support call center operations when call demand exceeds forecast or problem escalation requires assistance.
- May be required to complete other assignments or participate in projects based upon skills, achievements, or experience.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Basic knowledge of state-specific regulations and system/procedural support for insurance or brokerage products.
- Basic knowledge and application of underwriting, servicing or billing guidelines.
- Demonstrated experience using reference materials, reading policy language, and processing rules and procedures.
- Demonstrated written and verbal communication skills.
Benefits
- comprehensive medical, dental, vision and wellbeing benefits
- competitive 401(k) contribution
- pension plan
- annual incentive
- 9 paid holidays
- paid time off program (23 days accrued annually for full-time employees)
- student loan repayment program
- paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
system entry processpolicy changesbillingunderwritingservicinginsurance productsbrokerage productsprocessing rulespolicy languagereference materials
Soft Skills
customer-driven solutionscustomer supportservicewritten communicationverbal communicationon-the-job trainingproblem escalationcollaboration