Property Field Claims Adjuster
American Family Insurance
full-time
Posted on:
Location Type: Hybrid
Location: Salina • Kansas • United States
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Salary
💰 $57,000 - $94,000 per year
Job Level
About the role
- Investigates origin and cause of claims by contacting the appropriate parties including insureds, claimants, agents, attorneys, contractors, experts, special investigation unit, other adjusters, public personnel, etc.
- Identifies complex issues and seeks assistance as needed.
- Handles claims on a good faith basis.
- Handles both 1st party and 3rd party claims under multiple policy types and numerous endorsements.
- Conducts on-site inspections when needed, evaluates damages, and handles claim negotiations with insureds, claimants, attorneys, public adjusters.
- Responds to customer inquiries, makes appropriate decisions and closes file as needed.
- Interprets and determines policies, leases, by-laws, declarations, articles and contract coverages and applies to all parties for assigned losses.
- Proactively provides all parties with claim process and status as appropriate; answers questions or redirects to other areas.
- May be required to complete other assignments, job duties, or participate in projects based upon skills, achievements, or experience.
Requirements
- Demonstrated experience providing customer-driven solutions, support, or service.
- Demonstrated experience handling 1st and 3rd party, multi-line claims across our operating territories, or other equivalent experience.
- Demonstrated experience handling moderately complex claims, or other equivalent experience.
- Solid knowledge and understanding of policies and endorsements related to casualty coverages, or other equivalent knowledge.
- Solid knowledge and understanding of each phase of the claim handling process, or other equivalent knowledge.
- Valid driver's license required plus an acceptable driving record.
- Obtain state specific property casualty claims licensing as required.
- Up to 50% travel requirement.
- Catastrophe duty up to 75% as applicable.
Benefits
- Health insurance
- 401(k) contribution
- Pension plan
- Annual incentive
- Paid holidays
- Paid time off program (23 days accrued annually for full-time employees)
- Student loan repayment program
- Paid-family leave
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims handling1st party claims3rd party claimsmulti-line claimspolicy interpretationdamage evaluationclaim negotiationscustomer servicecatastrophe dutyon-site inspections
Soft skills
problem solvingcommunicationcustomer-driven solutionsdecision makingcollaborationadaptabilityattention to detailorganizational skillsproactive approachinterpersonal skills
Certifications
property casualty claims licensingvalid driver's license