American Express Global Business Travel

Counselor

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Travel Counselor

Designer

• Conduct user research to understand user needs, behaviors, and pain points
• Develop user personas, journey maps, and experience maps
• Create wireframes, mockups, and interactive prototypes to visualize design concepts
• Conduct usability testing and gather user feedback to iterate on designs
• Collaborate with product designers, product managers, developers, and other stakeholders to ensure designs are feasible and aligned with business goals
• Maintain and contribute to the design system and ensure design consistency across products
• Manage multiple projects in a fast-paced environment
• Stay up-to-date with industry trends and best practices to continually improve our design processes and outputs
• Contribute to a scalable Design System

Staff Designer

Consultant

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Entertainment and VIP Travel Consultant

Product Analyst

• Serve as the subject matter expert (SME) for assigned products
• Support the execution of product strategy and roadmap initiatives
• Act as an analytic product analyst, providing flexible support
• Partner with technology and data teams to ensure product requirements are defined
• Provide product and data support, troubleshooting issues
• Conduct user acceptance testing (UAT) and data quality validation
• Create and maintain product documentation, including KPIs
• Deliver product training and consultative guidance on product usage
• Recommend reports, dashboards, analytics, and KPIs based on customer requirements
• Ensure product consistency, standardization, and quality

Product Manager

• Be the expert for your products, combining industry analysis, end-user feedback, and continue to evolve to the product vision and strategy for your domain
• Lead and communicate product roadmaps for your domain
• Build relationships with cross-functional teams at Amex GBT including user experience, engineering, analytics, marketing, commercial, operations, and more
• Work with partners across product, technology and operations to translate customer needs into workable technology solutions, and deliver world-class products
• Understand our company and product objectives, business traveler challenges, and opportunities to improve the travel experience
• Lead the execution of products from inception through deployment and marketing, including prioritization of maximum impact initiatives, anticipating delivery risks and managing trade-offs
• Pull, analyze, and share data to drive prioritization and decision making
• Define and drive business outcomes and metrics for your domain
• Incorporate the latest technology available including AI into products to improve the user experience

Senior Product Manager, Travel Manager Experience

• Be the expert for your products, combining industry analysis, end-user feedback and development knowledge to contribute to the product vision
• Build and communicate a vision and roadmap for your product
• Set priorities and define requirements, partnering with design and engineering to develop, deploy, measure and refine new features
• Work closely with analytics to measure and improve the impact of your products
• Own business outcomes and be responsible for hitting associated targets by improving and re-imagining the product experiences you lead

Client Partner

• Develop an in-depth understanding of your client’s strategic objectives
• Create data driven, commercially focused strategic business plans
• Provide guidance to clients in the assessment of goals and strategies
• Develop innovative solutions to enhance productivity
• Establish collaborative partnerships with key business constituents
• Fully own the client P&L

Global Client Manager

Full-stack Engineer

• Work in a SCRUM team
• Design, develop and test new applications and features
• Participate in the evolution and maintenance of existing systems
• Contribute in the deployment of features
• Monitor the platform
• Propose new ideas to enhance the product either functionally or technically

Software Engineer

• Advise and arrange travel for corporate business customers (both individuals and groups).
• Attention to detail, accuracy is extremely important.
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services.
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations.
• Use of Sabre Global Distribution Systems (GDSs).
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements.
• Use positive telephone service techniques and act on special customer requests.
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels.

Corporate Travel Consultant – Entertainment Industry

Manager

• Global point person for all client items
• Develop strong partnership with the client
• Collaborate with the Director of Global Operations to resolve operational issues
• Employ a consultative approach to drive partnership value
• Deliver value to the client through comprehensive industry understanding
• Proactively recognize risks to the partnership and coordinate mitigating actions
• Influence key client decision makers through effective communication
• Collaborate with clients to develop and administer business/project plans and initiatives
• Lead annual/quarterly global business reviews

Client General Manager

• Serve as account owner and strategic liaison between clients and internal partners
• Own and maintain comprehensive business reviews and account plans for assigned portfolio
• Develop and implement strategic business growth plans for each account
• Lead the design and execution of Travel Program Spend Strategy and Technology Road Map
• Conduct bi-annual strategy sessions with business partners
• Identify and pursue new sales opportunities within existing accounts
• Interpret overall T&E compliance and leakage reports
• Oversee client onboarding, product implementation, training, and ongoing maintenance

Manager, Client Management, SME

Data Analyst

• Passionate storytelling and bringing data to life by partnering with key stakeholders
• Work across the wider analytics team to ensure visions are aligning and coordinating roadmaps by working closely with other team members to enable and tracking progress appropriately
• Explore new areas and opportunities in in data, processes, visualization, or other areas of the solution to expand and build holistic data democratization solutions
• Work on projects end-to-end and directly with leadership and stakeholders
• Ability to deep dive in the data with special projects to perform analysis and thought leadership with data-driven insights to support strategic decisions
• Convey through advanced analytical techniques into concise and persuasive insights and recommendations for audiences of all levels
• Working closely with our commercial team to understand metric sensitivity, financial benefits, time efficiency gains and optimizations and measurements of success indicators
• Keep aligned to wider analytics teams, dashboarding, and analysis, to make sure we are maintaining consistency and awareness across teams.

Senior Analytics Manager

• Design and define work breakdown structures, resources required, and roles and responsibilities
• Ensure all client requirements are understood and documented
• Lead project and partner calls
• Create a positive working environment
• Manage and communicate project performance including overall status, changes, risks, assumptions, decisions and dependencies
• Lead testing, project handover and readiness assessments, and document any risks and follow-up items

Senior Consultant

DevOps Engineer

• Design and implement next-generation highly scalable and reliable applications using SaaS technology
• Translate functional specifications into logical, component-based technical designs
• Own delivery of application features end to end by working with internal and external teams
• Innovate and implement new ideas to solve complex software problems
• Work closely with geographically distributed team members

Site Reliability Engineer II

Marketing

• Own the end-to-end measurement framework for Amex GBT’s GTM engine, spanning demand generation, pipeline progression, sales productivity, client adoption, and retention.
• Partner with Marketing, Sales, and Client Management teams to assess program impact and optimize channel mix, targeting, segmentation, and investment decisions.
• Lead monthly and quarterly business reviews with actionable insights, trend analysis, and executive-ready narratives.
• Build and continuously refine revenue-adjacent forecasting models aligned to marketing contribution, sales motions, and customer expansion.
• Partner with Finance and Revenue Management on budget planning, scenario modeling, and goal setting.
• Identify GTM-specific drivers of performance variance and provide recommendations to close gaps.
• Develop a cohesive analytics roadmap covering attribution, experimentation, segmentation, predictive scoring, funnel intelligence, and customer value modeling.
• Define data requirements and partner with Data Engineering and Decision Analytics to improve data accessibility, quality, and structure.
• Champion a culture of measurable impact, experimentation, and evidence-based decision-making.
• Define and continuously refine audience strategy, including addressable opportunity sizing, ICP development, and high-value segment identification.
• Partner with stakeholders across Marketing, Commercial and Decision Analytics to translate segmentation and behavioral insights into actionable targeting strategies.
• Identify growth opportunities by analyzing engagement patterns, buying committees, account behaviors, and customer lifecycle signals to inform channel allocation, campaign design and sales motions.
• Build an integrated view of prospect intent and customer value indicators to ensure consistent, data-drive activation, personalization, and prioritization across GTM teams.
• Serve as the analytical “center of gravity” for GTM decisions across Commercial.
• Translate complex analytics into clear guidance for executives and ops teams.
• Partner with MarTech, Digital, and Data Science to operationalize analytical outputs into automated workflows (e.g., scoring models, dashboards, triggers).
• Lead and grow a team of analysts and data stewards across performance analytics, forecasting, and insights.
• Set analytical standards, including methodologies, governance, and storytelling best practices.
• Foster a high-performance, collaborative, and inclusive team culture.