American Express Global Business Travel

DevOps Engineer

• Design, build, and maintain continuous integration and continuous deployment (CI/CD) pipelines using Jenkins and GitHub Actions
• Manage artifact repositories and dependencies using Nexus
• Administer and optimize containerized environments using OpenShift and Kubernetes
• Develop and maintain infrastructure-as-code solutions using Ansible
• Write and maintain automation scripts in Groovy, YAML, Shell, and other DevOps-related scripting languages
• Implement AI and automation ideas towards DevOps and platform engineering solutions
• Collaborate with development teams to troubleshoot deployment issues and optimize performance
• Manage version control workflows using GitHub
• Document processes and maintain project tracking in Jira and Confluence

Customer Success Manager

• Leading and driving strategic initiatives, as defined by the customer.
• Provide Support for Program Level Initiatives meeting business and partner KPIs and operational performance, delivering monthly dashboards and executive insights to drive accountability and improvement
• Translate customer/partner feedback into actionable product, engineering, and process improvements including GBT Product Roadmap enablement including NDC
• Proactively identify errors, customer friction, and performance gaps, leading root-cause analysis to reduce failure rates and improve success metrics
• Act as a dedicated technical and operational partner contact, ensuring smooth onboarding, integration, and long-term partner success
• Partner with Commercial to support revenue growth, renewals, upsell opportunities, and pre-sales technical enablement
• Drive incident prevention and resolution, improving response times, minimizing impact, and strengthening trust
• Analyze performance trends to optimize conversion, reduce operational cost, and improve customer experience
• Support strategic partner business reviews, presenting data-driven recommendations and measurable impact
• Build scalable support processes, documentation, and operational playbooks to improve efficiency and consistency
• Collaborate cross-functionally to prioritize initiatives that increase revenue, retention, and platform reliability

Customer Success Manager – Technology PMO

Systems Engineer

• Ensure smooth integration and effective operation of our travel servicing applications and infrastructure
• Perform comprehensive testing of travel servicing and desktop applications
• Manage E2E pilot activities, globally, to ready for production deployment
• Engage with Product and Development Teams and End User Computing to deploy production versions to end-user devices
• Coordinate end-users testing and system validation after major network changes or software updates
• Anticipate and identify technical and functional issues before they impact end-users and applications
• Investigate and address defects discovered during pilots with limited information
• Participate in the IT Change Management Board for applications supporting travel customer services
• Build and distribute Service Advisory Communications for events related to planned downtime and software updates
• Facilitate knowledge transfer with support teams and business units for upcoming software deployments
• Drive guidelines in the pursuit of continuous improvement and quality
• Prepare and present metrics to Leaders articulating end user experience benefit

Lead Business Systems Analyst – Interoperability

Counselor

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Arrange and book domestic and international business travel
• Use various Global Distribution Systems (GDSs)
• Communicate effectively with customers over the telephone, messaging, e-mail
• Act as a trusted advisor to provide advice and sell additional services to clients
• Work individually and as a team to meet business and account-specific goals

Travel Counselor

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Use of Sabre or Amadeus Global Distribution Systems (GDSs)
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Corporate Travel Counselor

Consultant

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date
• Multi-account fast pace environment

Travel Consultant II

• Advise and arrange travel for corporate business customers (both individuals and groups)
• Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
• Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
• Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
• Use positive telephone service techniques and act on special customer requests
• Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Defense & Government Travel Consultant III, SABRE

Manager

• The Consultant - Air will lead several consulting project workstreams across multiple global clients.
• The Consulting Manager will be driving multi-workstream air engagements, prioritizing client requests and work objectives using appropriate project management methodologies and tools such as project plans and issue logs.
• Experience in applying organizational change techniques to drive sustainable engagement impact and return on investment.
• Creates deliverables within established engagement scope, quality standards and time frames.
• Develops hypotheses and identifies data to evaluate based on client needs.
• Develops options/alternatives and creates insightful recommendations in context of total engagement.
• Will need to have a strong innovative mentality.
• Lead negotiations with the airlines and suppliers to ensure the client receives the best outcomes.
• Understanding of the airline industry around airline pricing, inventory management.
• Exceptional interpersonal skills, listening ability and written presentation skills.
• Ability to deal with ambiguity and present/discuss work results in a compelling manner.
• Distills complex subject matter into key messages for team members and clients.
• Understands client organization and dynamics.
• Builds strong working relationships with all key partners.
• Uses American Express Global Business Travel and available industry tools and solutions to develop best-in-class results and standard processes.
• Demonstrates strong work ethic with peers.
• Coaches team on subject matter and industry knowledge.
• Contributes to knowledge creation and dissemination related to the Airline industry.
• Supports delivery of internal/external projects that develop the business.

Consulting Manager

Solutions Engineer

• Lead communications and strategy with clients and partners
• Own the business review and account plan for each client
• Lead client retention by developing strategic business growth plans
• Design and deliver strategies for travel program spend and technology roadmap
• Develop a deep understanding of the client’s business needs
• Use travel industry insights to find opportunities to improve
• Implement new business and lead client onboarding, product implementation, maintenance, and training

Client Solutions Manager

Account Manager

• Manage global account(s) operating in multiple POS
• Act as the client’s lead Global Account Manager
• Collaborate with local account manager to aggregate and deliver data from all POS
• Identify and support global process and offerings in other Egencia markets
• Deliver regular Business Reviews to clients
• Provide analysis and deliver recommendations to drive program adoption

Global Account Manager II

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
• Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
• Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

• Create and complete travel arrangements (air, hotel, car, rail)
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations
• Handle basic and moderately complex bookings with potentially non-standard and multi-destinations
• Raise most complex bookings to more experienced staff
• Assignments include both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues

Travel Consultant I – Onsite

Marketing

• Lead the strategy and growth agenda for two strategic partners, ensuring alignment on commercial objectives and opportunities for mutual expansion.
• Set clear objectives and expectations, ensuring alignment with partnership goals and program outcomes.
• Drive joint planning discussions, aligning both organizations on key priorities and long-term growth potential.
• Assess partnership performance and market dynamics to identify new opportunities for collaboration and scalable growth.
• Partner with Commercial, Marketing, and Operations teams to strengthen referral workflows and visibility into lead performance and conversion.
• Monitor referral KPIs and pipeline contribution, identifying trends and opportunities to increase lead volume and impact.
• Establish and maintain a disciplined governance model for each strategic partner, including monthly check-ins, quarterly reviews, and executive touchpoints.
• Consolidate inputs across internal teams to prepare high-quality, executive-ready materials for governance forums.
• Manage and develop direct reports, providing coaching, guidance, and feedback to elevate performance and build capability within the team.
• Foster a culture of collaboration, accountability, and continuous improvement across partnership and referral activities.

Senior Manager, Alliance Marketing

• Serve as the primary point of contact for all Sabre-related inquiries, including historical pricing, PNR invoicing, and unused ticket management
• Manage and organize the shared inbox throughout the day, monitoring for critical alerts, room block requests, hotel notifications, traveler issues, and passport/visa concerns
• Provide responsive support to Committee members and their assistants with travel bookings
• Coordinate comprehensive invoice reconciliation for: Personal expenses (First/Business Class) Seat charges Refunds Accounting reconciliation emails
• Manage third-party billing and secure hotel folios for client reconciliation
• Update and maintain accurate travel profiles through Connect Profile
• Manage rooming lists and event logistics from initiation through completion
• Provide Sabre GDS system support and technical guidance to travel consultants
• Assist with mid-office QC rejects and ticketing inquiries
• Assist supervisor with orientation and onboarding of new team members
• Provide guidance on travel operations specific to Sullivan & Cromwell SOP
• Support team members across all aspects of the client account
• Perform daily updates to Out of Office messaging
• Proactively follow up on all outstanding issues and concerns

Specialized Travel Consultant

• Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
• Ensure reservations are built according to client standards and preferences
• Act as a trusted advisor by offering informed and insightful recommendations for the best traveler experience
• Handle a wide range of bookings from simple to complex bookings with non-standard and multi-destinations
• Make changes or solve issues during or before travel assignments including both routine and non-routine work
• Benefit from comprehensive training by experienced colleagues

DevOps Engineer

Customer Success Manager – Technology PMO

Lead Business Systems Analyst – Interoperability

Travel Counselor

Corporate Travel Counselor

Travel Consultant II

Defense & Government Travel Consultant III, SABRE

Consulting Manager

Client Solutions Manager

Global Account Manager II

Travel Consultant II

Travel Consultant I – Onsite

Senior Manager, Alliance Marketing

Specialized Travel Consultant

Travel Consultant II – Virtual