Advise and arrange travel for corporate business customers (both individuals and groups)
Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
Must have GDS (Global Distribution System) experience in Sabre
Communicate effectively with customers over the telephone, messaging (chat), e-mail, and/or back office systems
Act as a trusted advisor by using travel expertise to proactively provide advice and selling additional services to clients to meet their needs while adhering to their company’s travel policy
Work individually and as a team to meet business and account-specific goals, which may include customer satisfaction, call adherence and service metrics

Requirements

Previous 5 years of experience in travel (preferably business travel) and understanding of fares and ticketing rules for car, air, and hotel
Passion for excellence in client service, including proactive anticipation of needs
Native GDS expertise in Apollo and Galileo
Professional communication (written and verbal)
Attention to detail
Act with integrity, and look after personal traveler information
Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
Resolving customer issues quickly and independently
Teamwork and openness to feedback

Benefits

Health and welfare insurance plans
Retirement programs
Parental leave
Adoption assistance
Wellbeing resources to support you and your immediate family
Travel perks with deals from major travel providers
Access to over 20,000 courses on learning platform
Opportunities for internal candidates for new job openings

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

GDS experienceSabreApolloGalileofares and ticketing rulestravel bookingdomestic travelinternational travelaccommodations bookingcustomer service metrics

Soft Skills

effective communicationattention to detailintegrityproactive client serviceteamworkproblem-solvingindependenceopenness to feedbacktrustworthinesscustomer satisfaction