American Express Global Business Travel

Afterhours Travel Consultant

American Express Global Business Travel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $39,200 - $72,800 per year

About the role

  • Advise and arrange travel for corporate business customers.
  • Conduct analysis and research on travel options, anticipating traveler needs to sell additional services.
  • Arrange and book domestic and international business travel for air, road, rail, and accommodations.
  • Use Global Distribution Systems (GDS) - Sabre.
  • Ensure compliance with customers’ agreed travel policy and regulatory requirements.
  • Use positive telephone service techniques to address special customer requests.
  • Collaborate with your team to coach, mentor, and provide feedback to improve service levels.

Requirements

  • Fluent in both English and French is a plus.
  • Passion for excellence in client service while anticipating needs proactively.
  • Native GDS expertise - Sabre.
  • Professional communication skills (written and verbal).
  • Attention to detail and integrity in handling personal traveler information.
  • Strong understanding of the travel industry (background in business travel, leisure travel, or airline reservations).
  • Ability to resolve customer issues quickly and independently, or with suppliers.
  • Teamwork and openness to feedback.
  • Flexibility to work evenings, overnights, and weekends.
Benefits
  • Flexible benefits tailored to each country starting on the first day of employment.
  • Health and welfare insurance plans.
  • Retirement programs.
  • Parental leave and adoption assistance.
  • Wellbeing resources for you and your immediate family.
  • Travel perks from major travel providers for flights, hotels, cruises, and car rentals.
  • Access to over 20,000 courses for professional development.
  • Leadership courses and new job openings for internal candidates.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDSSabretravel analysisbooking domestic travelbooking international travelcompliance with travel policycustomer service techniquesanticipating traveler needsresolving customer issuesattention to detail
Soft Skills
professional communicationclient service excellenceteamworkcoachingmentoringflexibilityintegrityopenness to feedbackproblem-solvingindependence