American Express Global Business Travel

Lead Business Systems Analyst – Interoperability

American Express Global Business Travel

full-time

Posted on:

Location Type: Hybrid

Location: Gurgaon • India

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Job Level

Senior

Tech Stack

AWSAzureCloudGoogle Cloud Platform.NETSQL

About the role

  • Ensure smooth integration and effective operation of our travel servicing applications and infrastructure
  • Perform comprehensive testing of travel servicing and desktop applications
  • Manage E2E pilot activities, globally, to ready for production deployment
  • Engage with Product and Development Teams and End User Computing to deploy production versions to end-user devices
  • Coordinate end-users testing and system validation after major network changes or software updates
  • Anticipate and identify technical and functional issues before they impact end-users and applications
  • Investigate and address defects discovered during pilots with limited information
  • Participate in the IT Change Management Board for applications supporting travel customer services
  • Build and distribute Service Advisory Communications for events related to planned downtime and software updates
  • Facilitate knowledge transfer with support teams and business units for upcoming software deployments
  • Drive guidelines in the pursuit of continuous improvement and quality
  • Prepare and present metrics to Leaders articulating end user experience benefit

Requirements

  • Bachelor’s degree or Master’s degree or equivalent experience in science or engineering
  • Minimum 6+ years of Travel technology experience
  • Minimum 4+ years of software testing experience in travel industry, travel management company (TMC), travel technology, or large software enterprise
  • Familiarity with GBT travel servicing technology OR experience within the Travel Technology sector (required)
  • Strong knowledge of Amadeus and Sabre GDS systems (required)
  • Strong understanding of GDS platforms (Sabre, Amadeus, Travelport) and travel technology spanning front, mid, and back-office applications
  • Hands-on experience of troubleshooting multi-tiered web-based architectures and desktop/web applications
  • Proficiency in reading and debugging – JSON/XML, APIs, Web services, .NET Framework, Windows OS, and SQL queries
  • Experience with cloud platforms (Azure, AWS, GCP) and DevOps tools (Jira, Confluence)
  • Excellent organizational and time management skills; ability to prioritize multiple priorities
  • Excellent verbal and written communication skills
Benefits
  • Flexible benefits tailored to each country
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
software testingtroubleshootingJSONXMLAPIs.NET FrameworkWindows OSSQLcloud platformsDevOps
Soft Skills
organizational skillstime managementcommunication skills