American Express Global Business Travel

Travel Consultant II

American Express Global Business Travel

full-time

Posted on:

Location Type: Office

Location: Illinois • Maryland • United States

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About the role

  • Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations that provide the best traveler experience
  • Handle a wide range of bookings from simple ones to complex bookings with potentially non-standard and multi-destinations, ticket exchanges, and complex fares
  • Make changes or solve any issues that might occur during or before the travel assignments including both routine and non-routine work
  • Benefit from comprehensive training by experienced colleagues and use our social intranet to always stay up-to-date

Requirements

  • 3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry)
  • Advanced knowledge of GDS (Sabre)
  • A genuine passion for high-quality customer service — we care about our customers and it’s important to us that you do too.
  • Good verbal and written communication skills
  • Strong teamwork skills
  • A positive, “can do” attitude.
  • Willingness to learn and grow!
  • CWT accepts Military experience/certifications as a substitute for some requirements.
Benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel arrangementsGDSSabreticket exchangescomplex bookingsmulti-destinationscustomer service
Soft Skills
communication skillsteamworkpositive attitudewillingness to learnadvisory skills
Certifications
Military experience