American Express Global Business Travel

Travel Consultant II – Virtual

American Express Global Business Travel

full-time

Posted on:

Location Type: Remote

Location: United States

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About the role

  • Creates domestic and international travel arrangements for clients to include air, hotel, rail, and ground transportation
  • Ensure reservations are built according to client standards and preferences
  • Act as a trusted advisor by offering informed and insightful recommendations for the best traveler experience
  • Handle a wide range of bookings from simple to complex bookings with non-standard and multi-destinations
  • Make changes or solve issues during or before travel assignments including both routine and non-routine work
  • Benefit from comprehensive training by experienced colleagues

Requirements

  • 3 or more years' experience working as a Travel Consultant (or 5 years in other customer service industry)
  • Advanced knowledge of GDS (Sabre)
  • A genuine passion for high-quality customer service
  • Good verbal and written communication skills
  • Strong teamwork skills
  • A positive, “can do” attitude
  • Willingness to learn and grow
  • Military experience/certifications accepted as substitute for some requirements
Benefits
  • Flexible benefits tailored to each country
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Travel perks with deals from major travel providers
  • Access to over 20,000 courses on learning platform
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
travel arrangementsGDSSabrebooking managementissue resolutioncustomer service
Soft Skills
communication skillsteamworkpositive attitudewillingness to learnadvisory skills