Travel Counselor
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: United Kingdom
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Tech Stack
About the role
- Advise and arrange travel for corporate business customers (both individuals and groups)
- Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
- Arrange and book domestic and international business travel, for air, road, rail, and accommodations
- Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
- Use positive telephone service techniques and act on special customer requests
- Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels
Requirements
- Passion for excellence in client service, including proactive anticipation of needs
- Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
- Professional communication (written and verbal)
- Attention to detail
- Act with integrity, and look after personal traveler information
- Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
- Resolving customer issues quickly and independently / with supplier
- Teamwork and openness to feedback
Benefits
- Flexible benefits tailored to each country starting from day one
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources to support you and your immediate family
- Travel perks with choices each week from major travel providers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
GDS expertiseSabreApolloAmadeusGalileotravel analysisbooking domestic travelbooking international travelcompliance with travel policycustomer issue resolution
Soft Skills
client service excellenceproactive anticipation of needsprofessional communicationattention to detailintegrityteamworkopenness to feedbackcoachingmentoringconstructive feedback