American Express Global Business Travel

Travel Counselor

American Express Global Business Travel

full-time

Posted on:

Location Type: Office

Location: Manchester • United Kingdom

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Tech Stack

Apollo

About the role

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use various Global Distribution Systems (GDSs), including Sabre, Apollo, Galileo and Amadeus
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise (Sabre, Apollo, Amadeus and/or Galileo)
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, leisure travel, or airline reservation)
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback
Benefits
  • Flexible benefits tailored to each country
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources to support you and your immediate family
  • Access to over 20,000 courses on our learning platform
  • Leadership courses
  • New job openings available to internal candidates first
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Global Distribution SystemsSabreApolloGalileoAmadeustravel analysisbooking domestic travelbooking international travelcompliancecustomer service techniques
Soft Skills
client service excellenceproactive anticipationprofessional communicationattention to detailintegrityproblem resolutionteamworkopenness to feedbackcoachingmentoring