American Express Global Business Travel

Entertainment and VIP Travel Consultant

American Express Global Business Travel

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $46,200 - $85,800 per year

About the role

  • Advise and arrange travel for corporate business customers (both individuals and groups)
  • Conduct analysis and research on travel options, and pro-actively anticipate traveler needs to sell additional services
  • Arrange and book domestic and international business travel, in a variety of complexity, for air, road, rail, and accommodations
  • Use of Sabre Global Distribution Systems (GDSs)
  • Ensure compliance to customers’ agreed travel policy, service provider policies, and regulatory requirements
  • Use positive telephone service techniques and act on special customer requests
  • Collaborate within your team to coach, mentor, and provide constructive feedback to improve service levels

Requirements

  • Passion for excellence in client service, including proactive anticipation of needs
  • Native GDS expertise Sabre
  • Three -Five Years of Corporate Entertainment and Production Travel experience only.
  • Professional communication (written and verbal)
  • Attention to detail
  • Act with integrity, and look after personal traveler information
  • Possess a strong understanding of the travel industry (background in business travel, entertainment travel to include production a plus.
  • Resolving customer issues quickly and independently / with supplier
  • Teamwork and openness to feedback
Benefits
  • Comprehensive benefits program including: health & life insurance, retirement savings program (with employer match), access to our global colleague assistance program and our wellness platform, eMindful.
  • Flexible benefits are tailored to each country and start the day you do.
  • Travel perks: get a choice of deals each week from major travel providers on everything from flights to hotels to cruises and car rentals.
  • Develop the skills you want when the time is right for you, with access to over 20,000 courses on our learning platform, leadership courses, and new job openings available to internal candidates first.
  • An environment that champions Diversity, Equity and Inclusion.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
GDS expertiseSabretravel analysisbooking domestic travelbooking international travelcompliance with travel policycustomer service techniquesanticipating traveler needsresolving customer issues
Soft Skills
client service excellenceprofessional communicationattention to detailintegrityteamworkopenness to feedbackcoachingmentoringconstructive feedback