Manager, Client Management, SME
American Express Global Business Travel
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $88,200 - $163,800 per year
About the role
- Serve as account owner and strategic liaison between clients and internal partners
- Own and maintain comprehensive business reviews and account plans for assigned portfolio
- Develop and implement strategic business growth plans for each account
- Lead the design and execution of Travel Program Spend Strategy and Technology Road Map
- Conduct bi-annual strategy sessions with business partners
- Identify and pursue new sales opportunities within existing accounts
- Interpret overall T&E compliance and leakage reports
- Oversee client onboarding, product implementation, training, and ongoing maintenance
Requirements
- Confirmed experience in B2B business development and sales
- Travel industry knowledge
- Expert problem solver
- Excellent written and verbal communication skills, including negotiation
- Financial foresight
- Strong time management, organization, and prioritization skills
- Experience working in a remote environment with global teams
- Skills in Salesforce and Microsoft Office suite
Benefits
- Health and welfare insurance plans
- Retirement programs
- Parental leave
- Adoption assistance
- Wellbeing resources
- Travel perks: deals from major travel providers on flights, hotels, cruises, and car rentals
- Access to over 20,000 courses on our learning platform
- Leadership courses
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
B2B business developmentsalesT&E compliancefinancial foresight
Soft skills
problem solvingwritten communicationverbal communicationnegotiationtime managementorganizationprioritization