American Express Global Business Travel

Client General Manager

American Express Global Business Travel

full-time

Posted on:

Location Type: Office

Location: United States

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Salary

💰 $88,200 - $163,800 per year

About the role

  • Global point person for all client items
  • Develop strong partnership with the client
  • Collaborate with the Director of Global Operations to resolve operational issues
  • Employ a consultative approach to drive partnership value
  • Deliver value to the client through comprehensive industry understanding
  • Proactively recognize risks to the partnership and coordinate mitigating actions
  • Influence key client decision makers through effective communication
  • Collaborate with clients to develop and administer business/project plans and initiatives
  • Lead annual/quarterly global business reviews

Requirements

  • 5-10 years of global account/client management experience in the travel industry
  • Extensive customer/client facing experience globally
  • Strong business and financial acumen with the ability to drive results
  • Strong influencing and consultative skills
  • Change management ability
  • Proficient in learning new technology and strategic account planning
  • Ability to identify business opportunities
  • Optimize customer experience and provide customer value
  • Proven ability to deliver a data-driven, analytical approach in a consultative manner
  • Strong negotiation skills
  • Proven executive level presentation skills
Benefits
  • Health and welfare insurance plans
  • Retirement programs
  • Parental leave
  • Adoption assistance
  • Wellbeing resources
  • Travel perks including deals from major travel providers on flights, hotels, cruises, and car rentals
  • Access to over 20,000 courses on our learning platform

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
data-driven approachanalytical skillsstrategic account planning
Soft skills
client managementconsultative skillsinfluencing skillschange managementnegotiation skillsexecutive level presentation skillsbusiness acumencustomer experience optimization