
Customer Reliability Analyst
American Electric Power
full-time
Posted on:
Location Type: Office
Location: Gahanna • Ohio • United States
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Salary
💰 $63,496 - $109,544 per year
About the role
- Monitor and improve customer-level reliability across the electric distribution system
- Identify reliability risks and analyze circuit performance
- Trigger investigative and mitigation actions such as drone inspections
- Collaborate with internal teams to improve circuit reliability and track mitigation strategies
Requirements
- 4 years of experience in IT systems support with High School Diploma or GED
- 2 years of experience in IT systems support with Associates Degree in business or IT
- 0 years of experience in IT systems support with Bachelor's Degree in business or IT
- Programming & Data Analysis: Python, R, SQL
- Visualization & Reporting Tools: Power BI
- Cloud & Data Platforms: Databricks, Amazon SageMaker
- Familiarity with GIS, MACSS (Customer Information System), Storms, Microsoft Office Suite, Oracle Databases, Hadoop
Benefits
- Comprehensive benefits package that aims to support and enhance the overall well-being of our employees.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
PythonRSQLPower BIDatabricksAmazon SageMakerGISMACSSOracle DatabasesHadoop
Soft Skills
collaborationanalysisproblem-solving
Certifications
High School DiplomaGEDAssociates DegreeBachelor's Degree