American Consumer Credit Counseling

Product Manager

• Develop and maintain ACCC’s digital product vision, strategy, and multiyear roadmap
• Establish product goals, business outcomes, success measures, and value propositions with business leaders
• Evaluate, prioritize, and manage digital product requests based on strategic alignment, user impact, risk, effort, and expected value
• Balance new product development with enhancements, regulatory requirements, technical dependencies, platform maintenance, and defect resolution
• Identify opportunities to improve digital client experiences, employee tools, self-service capabilities, and operational workflows
• Partner with IT to assess feasibility, define and document requirements, manage dependencies, and support delivery
• Oversee user acceptance testing, launch readiness, communications, training coordination, implementation, and post-launch support
• Monitor product performance, adoption, user feedback, and business impact to drive continuous improvement
• Communicate product priorities, initiatives, risks, dependencies, progress, and recommendations to senior leadership
• Lead, coach, and develop the Digital & Product Management team
• Support vendor evaluations and partnerships related to digital products and platforms
• Ensure digital products incorporate accessibility, privacy, security, compliance, and operational considerations

Director of Digital – Product Management