Director of Digital – Product Management

American Consumer Credit Counseling

ACCC, a consumer credit counseling organization, seeks a Director to lead digital product strategy and roadmaps. Managing lifecycle delivery, team development, compliance, and client experience improvements.

Posted 8/18/2026full-timeNewton • Massachusetts • 🇺🇸 United StatesLead💰 $150,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in digital product management, including developing product vision, strategy, and roadmaps. Proficient in leading cross-functional teams, managing stakeholder relationships, and ensuring compliance with accessibility, privacy, and security standards.

Highest-signal resume keywords

Digital Product ManagementProduct Strategy DevelopmentCross-Functional Team LeadershipUser Experience OptimizationStakeholder Management

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Product Roadmap ManagementRequirements DefinitionUser Acceptance TestingProduct Performance MeasurementWorkflow Automation

Soft Skills

Excellent CommunicationLeadership SkillsRelationship-BuildingAnalytical Problem-SolvingDecision-Making

Tools & Technologies

Digital PlatformsWeb ProductsMobile ProductsSelf-Service ToolsEOS or Similar Business Operating Systems

Industry Keywords

Financial ServicesConsumer ServicesFintechNonprofit OrganizationsRegulated Environment

About the role

Key responsibilities & impact

Develop and maintain ACCC’s digital product vision, strategy, and multiyear roadmap
Establish product goals, business outcomes, success measures, and value propositions with business leaders
Evaluate, prioritize, and manage digital product requests based on strategic alignment, user impact, risk, effort, and expected value
Balance new product development with enhancements, regulatory requirements, technical dependencies, platform maintenance, and defect resolution
Identify opportunities to improve digital client experiences, employee tools, self-service capabilities, and operational workflows
Partner with IT to assess feasibility, define and document requirements, manage dependencies, and support delivery
Oversee user acceptance testing, launch readiness, communications, training coordination, implementation, and post-launch support
Monitor product performance, adoption, user feedback, and business impact to drive continuous improvement
Communicate product priorities, initiatives, risks, dependencies, progress, and recommendations to senior leadership
Lead, coach, and develop the Digital & Product Management team
Support vendor evaluations and partnerships related to digital products and platforms
Ensure digital products incorporate accessibility, privacy, security, compliance, and operational considerations

Requirements

What you’ll need

Bachelor’s degree in business, product management, technology, digital strategy, information systems, or a related field, or equivalent professional experience
8+ years of experience in digital product management, product strategy, digital transformation, or a related discipline
Experience leading digital products from concept through launch and ongoing improvement
Experience managing teams and leading cross-functional initiatives
Strong understanding of product roadmaps, prioritization, requirements, testing, implementation, and product performance measurement
Experience partnering with technology, operations, marketing, compliance, and executive stakeholders
Experience in financial services, consumer services, fintech, nonprofit organizations, or another regulated environment is preferred
Excellent communication, leadership, stakeholder management, and relationship-building skills
Demonstrated ability to develop product strategy, manage digital roadmaps, and lead products through the full lifecycle
Strong leadership and team development skills, with experience guiding cross-functional teams and managing competing priorities
Ability to translate business needs, user feedback, and operational challenges into clear product requirements and actionable priorities
Experience with digital platforms, web and mobile products, self-service tools, workflow automation, testing, and product performance measurement
Strong analytical, problem-solving, and decision-making skills, with understanding of user experience, accessibility, privacy, security, and compliance considerations
Familiarity with EOS or similar business operating systems
On-site presence at the Newton, MA headquarters four days per week, with the option to work remotely one day per week

Benefits

Comp & perks

Comprehensive health insurance including medical, dental, and vision coverage
Medical and dependent Flexible Spending Account (FSA)
Short-Term and Long-Term Disability; Life Insurance
401(k) retirement plan with company matching
Paid time off and paid holidays
Remote work flexibility
Professional development and training opportunities
Supportive team environment and mission-driven culture