American Cancer Society

Cancer Support Specialist

American Cancer Society

full-time

Posted on:

Location Type: Remote

Location: Arizona • Washington • United States

Visit company website

Explore more

✨ AI Apply
Apply

Salary

💰 $20 per hour

Job Level

Junior

About the role

  • Connect individuals with American Cancer Society programs, services, information and resources to enhance the quality of life for cancer patients, their families and caregivers.
  • Responds to a high-volume of inquires across multiple channels (phone email, chat, SMS) with professionalism and empathy, conducting thorough needs assessments and striving for first-contact resolution.
  • Meets constituents stated and implied needs by providing information on ACS programs (ex. Transportation and lodging) and cancer-related resources, coordinating support services to reduce care barriers and help patients complete treatment.
  • Meets established performance goals and metrics (inc. Customer Related Management database documentation, time management, quality and data capture) while staying current on policies and procedures.
  • Contributes to a collaborative and supportive team environment.
  • Manages a regular caseload of new and ongoing cases, prioritizing tasks based on constituent needs and ensuring timely follow-up and resolution.

Requirements

  • Minimum Degree Required: High School Diploma or Equivalent
  • Preferred Degree: Bachelor's Degree or equivalent experience
  • Minimum 1 year contact center and/or customer service experience, strongly preferred
  • Work from home experience, strongly preferred
  • Excellent verbal and written communication skills and active listening skills are required
  • Strong interpersonal skills and the ability to work effectively within a team environment
  • Bilingual skills (Spanish/English) desirable
  • Basic familiarity with the utilization of Microsoft Office Products (Excel, PowerPoint, Teams, etc.)
  • Typing proficiency of 40 words per minute
Benefits
  • generous paid time off policy
  • medical benefits
  • dental benefits
  • retirement benefits
  • wellness programs
  • professional development programs to enhance staff skills
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
customer servicecontact center experienceneeds assessmentcase managementtyping proficiency
Soft Skills
communication skillsactive listeninginterpersonal skillsteam collaborationempathytime management