American Alpine Club

Lodging Operations Manager

American Alpine Club

full-time

Posted on:

Location Type: Hybrid

Location: Golden • Colorado • United States

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Salary

💰 $60,500 - $70,000 per year

About the role

  • Oversee day-to-day operations of the Lodging Program
  • Supervise onsite staff and manage daily operations
  • Ensure facilities are guest-ready and deliver high-quality guest experiences
  • Lead seasonal staff onboarding and supervision
  • Manage scheduling and coverage
  • Handle guest communication and service recovery
  • Execute preventive maintenance programs and report trends to the Lodging Director
  • Manage vendors, contractors, and emergency repairs
  • Provide regular operational updates and participate in program improvement projects

Requirements

  • 2+ years of demonstrated experience in management roles, preferably in a nonprofit, guest/member services, or similar organization
  • Excellent leadership, team-building, and interpersonal skills
  • Proven ability to develop and execute financial strategies, manage budgets, and meet established goals
  • Strong problem-solving skills, with the ability to analyze complex situational information and make sound recommendations
  • Exceptional written and verbal communication skills, with the ability to engage and collaborate with stakeholders at all levels
  • Preferred: basic understanding of facilities management, located near a major airport
  • Enjoy travel, ~25%
Benefits
  • employer-paid medical (with reproductive and gender-affirming care)
  • HSA
  • dental
  • vision
  • life
  • AD&D insurance
  • short- and long-term disability insurance
  • wellness program
  • matching 401k retirement plan
  • flexible work scheduling
  • pro deals
  • generous paid time off
  • bonding leave
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
managementbudget managementfinancial strategy developmentpreventive maintenanceguest communicationservice recoveryschedulingvendor managementcontractor managementoperational updates
Soft Skills
leadershipteam-buildinginterpersonal skillsproblem-solvinganalytical skillswritten communicationverbal communicationstakeholder engagementcollaborationadaptability