American Alpine Club

Operations

• Oversee day-to-day operations of the Lodging Program
• Supervise onsite staff and manage daily operations
• Ensure facilities are guest-ready and deliver high-quality guest experiences
• Lead seasonal staff onboarding and supervision
• Manage scheduling and coverage
• Handle guest communication and service recovery
• Execute preventive maintenance programs and report trends to the Lodging Director
• Manage vendors, contractors, and emergency repairs
• Provide regular operational updates and participate in program improvement projects

Lodging Operations Manager

• Manage and administer daily operations
• Oversee office operations, supplies, mail, and facility vendors
• Manage and respond to federal, state, local, or business inquiries
• Maintain compliance calendar (filings, renewals, reporting deadlines)
• Support VP of Finance and Operations in insurance renewals and documentation, primarily by tracking renewal timelines and coordinating documentation gathering
• Coordinate charitable exemptions, state registrations, permitting, and compliance with oversight from the VP of Finance and Operations
• Maintain COI records and track compliance needs
• Support Contractor administration, including tracking timelines, vendor list, onboarding and offboarding, etc.
• Support budget tracking for Operations expenses
• Coordinate expense policy adherence and documentation
• Assist with audit preparation by gathering non-accounting documentation
• Support grant compliance documentation collection (operational components)
• Manage corporate filings and annual registrations (as delegated)
• Manage and administer human resources daily operations
• Coordinate job postings and general hiring process with Supervisors
• Manage and execute onboarding and offboarding logistics (background checks, I-9, benefits enrollment/term, payroll setup, access provisioning/removal, scheduling support, etc.)
• Maintain personnel files and HRIS records
• Administer benefits enrollment and changes
• Coordinate workers compensation, unemployment claims, and compliance filings
• Support payroll preparation in partnership with Finance Director; update state tax rates in the HRIS to ensure compliance
• Collaborate with the Deputy Director to ensure HR policies are documented, up-to-date, and acknowledged
• Support the VP of Finance and Operations with logistics for required staff trainings
• Support the Deputy Director with performance review logistics and administration
• Manage contractor compliance tracking (W-9s, insurance certificates, agreements)
• Document operational workflows and SOPs
• Maintain centralized policy and operations manual
• Ensure version control and staff accessibility