American Academy of Pediatrics

Inside Sales

• Develop and execute inside sales strategy in partnership with executive leadership.
• Lead initiatives focused on customer acquisition, onboarding, engagement, retention, and revenue expansion.
• Define and manage performance metrics, KPIs, dashboards, and forecasting processes.
• Promote cooperative programs, preferred vendor agreements, and purchasing solutions that enhance pharmacy profitability and member value.
• Recruit, coach, and develop a high-performing inside sales team.
• Foster a culture of accountability, operational discipline, and continuous improvement.
• Implement structured sales cadence, call strategies, and follow-up workflows.
• Partner with operations and IT to optimize CRM utilization, reporting capabilities, sales automation, and performance analytics.
• Collaborate with marketing on lead generation and nurturing to increase conversion rates.
• Ensure tight alignment between inside sales, field sales, member support, operations, and customer service teams.

Director of Inside Sales