America's Group

Field Engineer

• Support auction locations across the U.S.
• Travel to sites to deploy, configure, and troubleshoot Cisco/Meraki routers and switches, IBMi auction platform servers, wireless, and related infrastructure.
• Serve as escalation point for infrastructure issues, perform network cutovers, hardware swaps, and system validations with minimal downtime.
• Conduct preventive maintenance and ensure sale-day readiness.
• Maintain accurate site documentation including network diagrams, equipment inventories, and configuration notes.
• Work closely with IT teams and auction staff; document work via Jira Service Management.
• Field-heavy, customer-facing role requiring independent and team work.

IT Field Service Engineer