Field Service Technician
Hitachi
IT Field Service Engineer
America's Group
full-time
Posted on:
Location: 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Support auction locations across the U.S.
- Travel to sites to deploy, configure, and troubleshoot Cisco/Meraki routers and switches, IBMi auction platform servers, wireless, and related infrastructure.
- Serve as escalation point for infrastructure issues, perform network cutovers, hardware swaps, and system validations with minimal downtime.
- Conduct preventive maintenance and ensure sale-day readiness.
- Maintain accurate site documentation including network diagrams, equipment inventories, and configuration notes.
- Work closely with IT teams and auction staff; document work via Jira Service Management.
- Field-heavy, customer-facing role requiring independent and team work.
Requirements
- Bachelor’s degree or technical certifications and equivalent hands-on experience.
- IT support or field service roles with proven troubleshooting skills (Tier 3 level preferred).
- Experience with: Cisco/Meraki routers, switches, wireless, and VLANs
- Experience with: Windows Server environments
- Familiarity with IBMi auction platform servers is a plus (onboarding will include exposure to platform operations).
- Experience with Mobile Device Management a plus.
- Comfortable traveling frequently (25%–50%) to multiple locations, sometimes on short notice.
- Strong communication skills with both technical teams and non-technical users.
- Able to lift and rack IT equipment.
