Call Center Agent, Spanish Speaking

America First Credit Union

full-time

Posted on: 3/19/2026

Location Type: Hybrid

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💰 $16 - $18 per hour

About the role

Assumes responsibility for the effective and professional performance of member service functions.
Receives member telephone questions and concerns in a professional manner.
Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
Provides courtesy rebates requested by Branches or members, within limits.
Assumes responsibility for establishing and maintaining effective, professional business relations with members.
Keeps members informed of Credit Union services and policies.
Maintains and projects the Credit Union's quality reputation.
Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.
Completes required stats and records accurately and promptly.

Fluency in English and Spanish
1-3 years experience in a full service financial institution (preferred)
High school graduate or equivalent
Thorough knowledge of member services and products
Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications.
Excellent communication and public relations skills
Professional appearance, dress, and attitude
Strong problem solving skills.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

bookkeeping proceduresCredit Union Teller processesmember services knowledgecomputer system applications

Soft Skills

communication skillspublic relations skillsproblem solving skillsprofessional appearanceprofessional attitude

Certifications

high school graduate or equivalent