America First Credit Union

Call Center Representative

• Assumes responsibility for the effective and professional performance of member service functions.
• Receives member telephone questions and concerns in a professional manner.
• Provides information to members on accounts, payments, interest rates, blue book estimates, loan options, savings investment programs, mortgage payments, stop payments, and credit bureau ratings, etc.
• Provides courtesy rebates requested by Branches or members, within limits.
• Assumes responsibility for establishing and maintaining effective, professional business relations with members.
• Keeps members informed of Credit Union services and policies.
• Maintains and projects the Credit Union's quality reputation.
• Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and Management.
• Completes required stats and records accurately and promptly.

Call Center Agent, Spanish Speaking