Amcor

Customer Support

• Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing.
• Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing.
• Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
• Proactively monitors customer orders, service levels, and order patterns- identifying and implementing account management and processing improvements to meet and exceed customer expectations.
• Initiates CIOs, TICS, return authorizations, and assists in the resolution of customer deductions.
• Supports customer needs through cross-functional channels with aptitude to learn multiple product lines, execute various processes aligned to each, and build strong customer partnerships.
• Requires a thorough understanding of customer’s needs, requirements, and our contractual obligations related to lead time, transit time, and processing procedures.
• Exhibits excellent organizational skills with demonstrated ability to lead projects, team initiatives, and take an active role in training and mentoring new team members.
• Promotes a strong work ethic and displays a team player mentality with ability to generate outside of the box solutions.
• Performs special projects as assigned by leadership team.

Customer Care Representative

• Drive and monitor proper date management, item management, on ISCC items in the Cust Main Screen
• Monitor item pricing structure to adhere to ISCC pricing guidelines
• Monthly reporting on ISCC (or as required basis)
• Yearly reporting on totals items sold including ISCC items
• Monitor and resolve ISCC exclusion reports
• Provide foundational data for Sustainability Team
• When required, maintains and troubleshoots EDI (Electronic data interchange) connectivity with customers within the order to cash process.
• Customer Portal Maintenance – When required, this role is the point of contact for assigned external customer and third-party online portals to provide accurate and up to date information to customers related to product inquiries, returns, credits, and general inquiries.
• When required, works closely with product line management, marketing, sales, and customer care to maintain Global Data Synchronization Network (GDSN) item attributes through OneWorldSync Portal.
• Perform new item upload and maintenance of existing items in the OneWorldSync Portal to meet GDSN requirements as outlined by existing and potential customers.
• Other tasks as assigned

Customer Care Analyst

Learning and Development

• Provide strategic and operational leadership for enterprise-wide learning and development initiatives
• Partner closely with HR and business leaders to design, deliver, and scale learning solutions
• Lead ongoing L&D strategy and roadmap planning that aligns to enterprise goals
• Conduct regular needs and gap analyses to inform prioritization and learning investment decisions
• Own learning initiatives end-to-end, including strategy, design, delivery, operational execution, and evaluation
• Measure learning effectiveness and business impact
• Collaborate with business and HR leaders to ensure learning solutions are aligned to strategic priorities

Learning & Development Manager

Full-stack Engineer

• Design and develop machine learning models and algorithms tailored to specific business needs.
• Design and implement production‑ready RAG systems that connect LLMs to enterprise data sources (data lake, Microsoft Fabric, SAP, MES, document repositories);
• Build AI agents that orchestrate multi‑step workflows
• Work closely with data scientists, software engineers, and cross-functional teams to integrate models into production systems.
• Analyze large and complex datasets to extract actionable insights and improve model performance.
• Tune and enhance model performance and accuracy through iterative testing and validation.
• Maintain thorough documentation of AI/ML models, experiments, and processes to ensure reproducibility and knowledge sharing.
• Stay abreast of the latest advancements in AI and ML technologies to apply innovative solutions in projects.
• Establish and maintain working relationships with Amcor business stakeholders.
• Engage enterprise decision makers and stakeholders to facilitate group decisions and outcomes.
• Design and build end-to-end AI-powered applications encompassing frontend user interfaces, backend APIs, and integration layers that surface AI/ML model outputs to end users.
• Develop and maintain RESTful and/or GraphQL APIs and backend microservices that connect AI/ML models to enterprise data sources and front-end applications.
• Design, implement, and optimize relational and NoSQL database schemas to support AI application data needs, including vector databases for embedding storage and retrieval.
• Deploy and manage full stack applications on cloud platforms (Azure/AWS/GCP); implement CI/CD pipelines, containerization (Docker/Kubernetes), and infrastructure-as-code practices to ensure reliable, scalable delivery of AI solutions.

AI Full Stack Engineer

Collections

• Responsable del proceso de créditos y cobranzas para ARG & CHILE
• Encargado de liderar, planificar y supervisar la operación de cobranza
• Responsable por recomendar y mantener los límites de endeudamiento para los clientes
• Gestionar el cobro de deudores morosos y eventualmente gestionar acciones judiciales

Credit & Collections Coordinator – Argentina, Chile

Software Engineer

• Steigerung der Anlagenzuverlässigkeit durch systematische Störungsanalysen und nachhaltige technische Optimierungen
• Planung, Koordination und Überwachung von Wartungs-, Instandhaltungs- und Verbesserungsmassnahmen inklusive Maschinenrevisionen
• Entwicklung und Umsetzung präventiver sowie zustandsorientierter Wartungsstrategien
• Leitung anspruchsvoller Engineering- und CAPEX-Projekte – von der Idee bis zur erfolgreichen Inbetriebnahme
• Verantwortung für Termine, Budget, Qualität und Risikomanagement sowie Koordination interdisziplinärer Teams und externer Partner
• Aktive Mitgestaltung von Sicherheits-, Compliance- und kontinuierlichen Verbesserungsprozessen in enger Zusammenarbeit mit Produktion und Prozessengineering

Projektleiter Engineering

Pricing Analyst

• This position will create, maintain, and provide accurate pricing to internal teams while administering the company’s pricing policies.
• Develop a direct working relationship primarily with Price Analysts and Customer Care to validate and clear price discrepancies.
• Data Entry / Price Uploads – high volume at times
• Review, administer pricing templates, and enter approved price requests received from Price Analysts, Product Line, and Sales leadership.
• Ability to keep clear documentation of all communication and approvals for all pricing processes.
• Resolution of Orders with price discrepancies – high volume at times.
• Pull, review, research, and resolve price discrepancies as they arise.
• Troubleshoot pricing entry issues with Customer Care, Sales, and Price Analysts.
• Perform root cause analysis and define corrective action for pricing errors.
• Generate Price Lists for distribution to internal departments.
• Effective communication with Customer Care and Price Analysts when resolving price discrepancies.
• Maintain distribution lists.
• Accountable for maintenance of pricing
• Create, Edit, and communicate accurate price records for internal departments.
• Maintain specific customer requested excel price lists.
• Establish traceability for each customer’s pricing.
• Special pricing related projects as needed

Pricing Coordinator

Compliance

• Insure that Amcor Flexibles Converter & Distribution (AFCD) products are safe for their intended end uses and fulfill relevant regulatory compliance requirements.
• The scope is inclusive of product safety and regulatory guidance for raw material selection, product end use(s), reclaim and disposal.
• Maintain and manage product safety and regulatory information in an efficient and confidential manner.
• Support the business by addressing product safety and regulatory needs of AFCD’s internal and external customers.
• Gather product safety information from suppliers regarding raw materials used in products to facilitate timely response to customer inquiries.
• Provide feedback and information to fulfill customer regulatory needs.
• Act as a primary interface for product safety and regulatory affairs.
• Actively participate in the development of strategic programs for Product Safety, and Regulatory Affairs.
• Prepare/coordinate Product Safety documentation as needed such as migration studies, biocompatibility testing etc., supporting internal and external requests.
• Provide specialized product safety and regulatory support as needed including US EPA pesticide renewals or modifications.
• Actively participate in gathering knowledge of new regulations affecting AFCD products.
• Maintain and manage the regulatory and product safety files, including confidential information.
• Develop and maintain regulatory databases as needed.
• Develop expertise and knowledge regarding specialized testing associated with product safety, food contact compliance statements and other regulatory requirements.
• Maintain and support the REACH compliance for AFCD products.
• Use of ERP and other tools that holds product safety information including Bill-of-Materials, SDS, Product Safety testing, new chemical review of raw materials proposed for use.
• Meet the regulatory needs of AFCD’s internal and external customers including: obtaining product safety information from suppliers; preparation of product Safety Data Sheet (SDS), Article Information Sheet (AIS) or Article Exemption letters; preparation of product regulatory compliance letters which address customer’s needs and response to product regulatory questionnaires.
• Provide accurate and timely information to internal and external customers.
• Use of the Sphera Solutions Intelligent Authoring tool to create SDS/AIS and regulatory declarations.
• Database administration and maintenance of new or completed regulatory requests.
• Consolidation and organization of vendor certifications.
• Supplier interaction, requests and follow up.
• Refine processes and procedures, for issuance of product regulatory certifications.
• Conduct research as needed for product compliance requirements.
• Prepare and submit documentation for review to Agencies such as Health Canada and FDA as required for products requiring registration.
• Regulatory interpretation and ability to read and interpret legal text.
• Strategic problem solving and provide input for policy development.
• Development of Regulatory Data Sheet (RDS) and/or Product Stewardship Information (PSI) documents.
• Other projects and activities will be assigned as necessary to ensure product compliance to customer requirements.

Regulatory Affairs Engineer

Account Manager

• Managing accounts to maximize revenues and profitability; monitor and report on critical KPI’s
• Identify comprehensive understanding of customer needs both long term and short term, differentiate Amcor’s products and services, and drive opportunities aligned with Amcor portfolio
• Maintain and build strong relationships with key decision makers of assigned accounts.
• Identify key decision makers and influencers beyond purchasing (total enterprise) and craft relationship map to ensure strategic and tactical alignment
• Keep business plans and customer strategy up to date at all times using the specific Amcor Tools
• Align cross-functionally with customer to agree on sustainability and innovation paths forward
• Orchestrate and lead key business negotiations, supporting Amcor’s interests demonstrating an ability to influence decision and actions
• Manage local Sales resource in dote-line to implement account strategy and deliver expected growth
• Monitor business performance against target - both volume and margin and coordinate corrective actions to sales programs, if necessary, to achieve target commitments
• Coordinate corrective actions to sales and marketing programs, if necessary, to achieve target commitments
• Collaborate closely with R&D, Marketing and Operations to ensure account strategies are implemented
• Collaborate closely with Operations and Supply Chain to ensure account demand accuracy by monitoring and analyzing data
• Promote and actively drive use of salesforce.com, PMDB, ANPos and other aspects of Value Plus.

Account Manager – Wine & Spirit

Manager

• Define and lead the technical strategy for injection molding equipment and system architecture across the network.
• Establish machine platform standards, including controls, hydraulics/electric systems, auxiliaries, and integration requirements.
• Provide technical direction on future-state injection platform design, including scalability, flexibility, and lifecycle cost optimization.
• Serve as the primary authority on machine capability requirements influencing product and tooling decisions.
• Lead the development of mold–machine interface standards, ensuring alignment between tooling design and machine capability.
• Partner with Product Development and Tooling Engineering to define design guardrails that improve manufacturability and reduce downstream variability.
• Evaluate and influence tooling design decisions based on machine performance, clamp characteristics, and process capability.
• Drive improvements in system-level performance, addressing interactions between machine, mold, material, and auxiliaries.
• Establish frameworks for diagnosing and resolving chronic, multi-variable performance issues across plants.
• Own the injection equipment lifecycle strategy, including obsolescence planning, modernization, and capital prioritization.
• Develop and maintain a fleet-level view of equipment performance, risk, and capability gaps.
• Lead benchmarking of injection machinery OEMs and auxiliary equipment suppliers, defining preferred technologies and platforms.
• Develop and implement enterprise standards for injection machinery, system configuration, and performance metrics.
• Partner with Product Development, Tooling Engineering, and Operations to align product design, tooling, and manufacturing capability.

Manager, Injection Systems – Equipment & Process Performance

Analyst

• Plan demand for raw materials and supplies according to the production plan
• Monitor consumption, inventory levels, order forecasts and potential process bottlenecks
• Create purchase requisitions, specifying lead times and required quantities
• Track supplier deliveries and adjust schedules when necessary
• Schedule material receipts and support inventory control
• Create and follow up on production orders (raw materials, semi-finished and finished goods)
• Collaborate with areas such as Production, Procurement, S&OP and Logistics
• Support KPI analyses and improvements in materials planning processes

Materials Planning Analyst – I

• Plan demand for raw materials and supplies according to the production plan
• Monitor consumption, inventory levels, order forecasts, and potential process bottlenecks
• Generate purchase requisitions, defining required quantities and lead times
• Monitor supplier deliveries and adjust schedules when necessary
• Schedule material receipts and support inventory control
• Create and follow up on production orders (raw materials, semi-finished, and finished goods)
• Interact with areas such as Production, Procurement, S&OP and Logistics

Materials Planning Analyst II

• Champion a zero‑harm culture and ensure full compliance with company standards and Italian regulations
• Lead risk identification, prevention programs, and corrective actions
• Act as the senior decision‑maker in safety or emergency situations
• Drive strong environmental performance across energy, waste, water, and pellet loss prevention
• Lead end‑to‑end manufacturing across injection molding, assembly, decoration, and cleanrooms
• Deliver key KPIs across Safety, Quality, Delivery, Cost, and Productivity
• Embed strong daily management routines and visible shopfloor leadership
• Drive continuous improvement using Lean tools (5S, Kaizen, RCA, TPM, SMED)
• Ensure full compliance with ISO 9001, ISO 13485, ISO 14001, ISO 45001, FDA and other regulatory frameworks
• Maintain audit readiness and ensure robust corrective and preventive actions
• Foster a culture of quality ownership across all functions
• Deliver site financial objectives including EBITDA, cost control, and cash generation
• Own key P&L levers such as labor efficiency, scrap, energy, and conversion costs
• Lead CAPEX planning, execution, and ROI delivery
• Use data and insight to support disciplined, fact‑based decision making
• Support the industrialization of custom medical and inhalation devices , including connected solutions
• Partner closely with R&D, Sales, and Quality to ensure manufacturability and scalability
• Lead major transformation initiatives (automation, digitalization, layout changes, MES rollouts)
• Lead and develop a high‑performing site leadership team
• Build strong engagement, accountability, and succession capability
• Lead constructive social dialogue with unions and employee representatives
• Ensure full compliance with Italian labor law and collective agreements

Plant General Manager

Risk

• Assist in the development and enforcement of data quality standards and procedures
• Perform data profiling and analysis to identify data quality issues
• Support data cleansing activities and data validation processes
• Collaborate with data stewards and business users to resolve data discrepancies
• Document data definitions, data lineage, and data quality rules
• Assist in monitoring data quality metrics and reporting on data quality improvements
• Participate in data governance training and awareness programs
• Support compliance with data privacy regulations and internal data security policies

Data Governance – Quality Analyst

• Support and in the absence of the expert center manager Lead and manage the R&D Expert Center, ensuring alignment with the company’s innovation and sustainability objectives.
• Managing projects from the initial concept through to industrialization.
• Support in developing and implementing strategic plans for the expert center, focusing on Market demands, strategic growth spaces defined by sales, product and sites to serve CPI 2028.
• Oversee the execution of R&D projects in the early-stage gate process phase, ensuring they are completed on time, within budget, and to the highest quality standards.
• Reporting evaluations to Project & Portfolio Manager in the cluster.
• Focus on H2/H3 Development need to transform and innovate on the product related center of expertise.
• Conduct all preliminary qualifications necessary to confirm the feasibility for industrialization including risk assessment and prepare the required documentation for handover to the development centers, when applicable.
• Foster a collaborative environment, working closely with cross-functional teams across Healthcare, Homecare, Food, Beverage, Beauty, and Wellness sectors.
• Stay abreast of emerging products and industry trends to drive continuous improvement and innovation.
• Build and maintain relationships with external partners, including academic institutions, research organizations, and technology providers.
• Support/Assist in managing the allocation of resources and oversee the expert center’s budget.
• Prepare and present technical reports, proposals, and presentations to senior management and stakeholders.
• Promoting a culture of excellence and continuous learning.