IT Infrastructure Team Lead
Amcor
full-time
Posted on:
Location Type: Hybrid
Location: Sao Paulo • Brazil
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Job Level
Tech Stack
About the role
- Provide day-to-day task coordination and mentorship for a small regional network operations team; may include direct line management depending on regional structure
- Coordinate day-to-day network operations across the Americas, ensuring service availability and adherence to operational standards
- Support and manage Level 3 incident escalations, including root cause analysis and follow-up actions to prevent recurrence
- Administer and oversee ServiceNow assignment groups, ensuring incidents, problems, and changes are handled efficiently and transparently
- Act as a primary escalation and coordination point between regional teams, global architecture, cybersecurity, and vendors
- Support network infrastructure activities including site connectivity, LAN/WAN changes, upgrades, and standardization initiatives
- Assist with change management activities, including communication, coordination, validation, and post-implementation reviews
- Maintain and improve network documentation, operational procedures, and runbooks
- Coordinate vendor activities, including SLA tracking, performance reviews, and service quality follow-up
- Participate in and support regional and global operations meetings
- Mentor and guide network engineers, fostering skill development and operational consistency
- Support small to medium infrastructure projects through planning, coordination, documentation, and execution support
- Promote operational excellence, continuous improvement, and a strong customer-service mindset across the team
Requirements
- Bachelor’s degree in Information Technology, Computer Science, or equivalent experience
- 5–7 years of experience in enterprise network operations or infrastructure support
- Initial leadership or coordination experience (project manager, team lead, senior engineer, shift lead, or equivalent)
- ITIL Foundation certification preferred
- Cisco CCNA or equivalent networking certification preferred
Benefits
- Health insurance
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
network operationsincident managementroot cause analysischange managementLANWANinfrastructure supportservice availabilityoperational standardsnetwork documentation
Soft Skills
mentorshiptask coordinationcommunicationleadershipcustomer serviceteam collaborationoperational consistencycontinuous improvementproblem-solvingskill development
Certifications
Bachelor’s degree in Information TechnologyBachelor’s degree in Computer ScienceITIL FoundationCisco CCNA