AMBOSS

Customer Success Manager

• Hello, we are AMBOSS and looking for a sparring partner for our customers in the International and the US markets!
• The Customer Success Specialist plays a key role in ensuring our institutional partners unlock the full value of AMBOSS. By supporting new customer onboarding, solving technical access needs, and addressing institutional users issues, this role helps embed AMBOSS into daily clinical and teaching routines. Strategically, the position strengthens customer satisfaction, retention, and growth.
• Reporting to the Head of Customer Success Ronald, the Customer Success Specialist will help support our International and US customers and the respective Sales Managers, contributing to our revenue and internationalization company goals.
• You will:
• Support medical schools and clinics worldwide in achieving success with AMBOSS by contributing to better teaching and informed clinical decision-making.
• Manage, prioritize and effectively address a wide array of requests from our B2B Sales Team in order to support the retention and growth of our customers, always keeping the experience and value our users get from AMBOSS at the center.
• Effectively set up the different access methods for AMBOSS and articulate their advantages and disadvantages based on specific customer situations.
• You will work closely with Engineering, Data, Sales, Marketing and other departments to support customers better.

Customer Success Specialist

Manager

• Own HubSpot CRM as the centralized admin, ensuring setup, governance, and day-to-day excellence.
• Act as a strategic advisor to Sales and Marketing leaders: deeply understand their processes, identify bottlenecks, and propose solutions using HubSpot.
• Define and manage the HubSpot roadmap, prioritizing requests across teams based on business impact.
• Partner with channel and market leads, and other stakeholders, to ensure alignment between business priorities and HubSpot usage.
• Coach and enable teams to use HubSpot effectively supporting onboarding, day-to-day usage, and continuous learning.
• Manage and empower a HubSpot specialist, providing direction, coaching, and development support to ensure high-quality execution and continuous growth.
• Leverage HubSpot tools (Sales Hub, Marketing Hub, Enterprise features) to drive process optimization, efficiency, and revenue growth.
• Lead cross-functional projects like automating invoicing and contracting for B2B sales deals.
• Ensure data integrity via imports, clean-ups, de-duplication, and ongoing quality control.
• Oversee integrations with other systems by collaborating with Data and Engineering teams, ensuring streamlined and accurate data flows.
• Stay current with HubSpot’s evolving features, driving adoption of new capabilities and industry best practices.

Customer Success Specialist

Senior Manager / Lead