Customer Support Specialist – DACH
AMBOSS
full-time
Posted on:
Location Type: Hybrid
Location: Berlin • Germany
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About the role
- Support users via multiple channels (Zendesk, phone, social media)
- Advise on optimal use of the platform
- Stay informed about product changes
- Collaborate on product and process improvements
- Collect customer feedback and update internal databases
- Support process improvements and marketing projects
Requirements
- Excellent German language skills and good English proficiency
- Strong verbal and written communication skills
- Excellent problem-solving abilities
- Patience when handling complex or sensitive cases
- Familiarity with a variety of software and digital tools
- Experience in customer support and/or healthcare is a strong plus
Benefits
- Employee benefits supporting financial, physical, and mental well-being
- Positive work–life balance
- Innovative work environment
- Recognition and appreciation for employees
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
excellent German language skillsgood English proficiencystrong verbal communication skillsstrong written communication skillsexcellent problem-solving abilitiespatience