Technical Account Manager
Ambient Security
full-time
Posted on:
Location Type: Remote
Location: New York • United States
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Salary
💰 $150,000 - $170,000 per year
About the role
- Own customer outcomes from post-sale implementation through renewal, adoption, and expansion
- Lead customers through deployment, onboarding, testing, training, and operational rollout
- Partner with customer stakeholders across security, IT, operations, and leadership teams to define goals, success criteria, and measurable outcomes
- Develop deep proficiency in the Ambient.ai platform and help customers apply it effectively in real-world environments
- Navigate technical and operational complexity by breaking ambiguous problems into clear next steps and driving cross-functional alignment
- Build trusted relationships with both day-to-day users and executive stakeholders
- Capture customer feedback and field insights to help shape product, process, and go-to-market improvements
- Identify opportunities to deepen customer impact and expand the partnership over time
- Travel up to 30%
Requirements
- 7+ years of experience in a customer-facing role such as Technical Account Management, Solutions Engineering, Customer Success, Field Engineering, or a similar role supporting complex enterprise technology
- Experience managing multi-stakeholder programs or implementations in enterprise environments
- A strong ability to learn sophisticated, configurable technology and understand how different systems, teams, and workflows fit together
- A customer-facing style that combines structure, urgency, and relationship-building
- Strong problem-solving skills and sound judgment in ambiguous or fast-moving situations
- Excellent written and verbal communication skills
- A high degree of ownership, adaptability, and follow-through
Benefits
- Comprehensive health + welfare package (Medical, Dental, Vision, Life, EAP, Legal Services, 401k plan)
- Regular Full-time employees receive stock options for the opportunity to share ownership in the success of our company
- Flexible time off to rest and recharge, including Winter Break (time off between Christmas and New Year’s for most roles, depending on customer demand)
- The latest tech and awesome swag will be delivered to your door
- Enjoy a full range of opportunities to connect with your awesome co-workers
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer successtechnical account managementsolutions engineeringfield engineeringenterprise technologyprogram managementimplementation managementproblem-solvingrelationship-buildingoperational rollout
Soft Skills
communicationadaptabilityownershipurgencyjudgmenttrust-buildingcross-functional alignmentcustomer feedback captureinsight gatheringgoal definition