Amber Labs

Account Manager

• Serve as the primary point of contact for assigned client accounts
• Build and maintain strong, long-term client relationships
• Understand customer and business needs related to financial and account services
• Support accounts payable processes, invoice tracking, and payment coordination
• Manage renewals, billing support, and retention risks
• Identify opportunities for account growth and improved service delivery
• Coordinate with internal teams (Finance, Operations, Support) to ensure smooth service
• Track account health, financial activity, and performance metrics
• Conduct regular check-ins, reviews, and account updates with clients
• Resolve account and payment issues and escalate when necessary
• Maintain accurate records in CRM and accounting systems

Account Payable/Account Manager

• Develop, maintain, and enhance Accounts Payable reporting and dashboards to support operational visibility and decision-making
• Ensure accuracy, consistency, and timeliness of data presented in dashboards and recurring reports
• Monitor key performance indicators (KPIs) and provide insights into trends, risks, and opportunities
• Analyze payment and spending activity and assist with reporting, communications, and operational support as needed
• Support transaction matching, reconciliations, and finance-related projects
• Adhere to internal controls, audit requirements, and compliance standards
• Provide documentation and support for internal and external audits
• Identify root causes of errors or non-compliance and recommend corrective actions
• Serve as a subject matter expert for Accounts Payable systems and tools, including ERP and workflow platforms
• Identify process inefficiencies and participate in automation and continuous improvement initiatives
• Support user acceptance testing (UAT), system enhancements, and implementation of process changes
• Assist with maintaining process documentation, training materials, and internal knowledge resources
• Provide guidance and informal mentoring to Accounts Payable team members
• Assist with onboarding and training activities
• Act as a resource for policy interpretation and process-related questions
• Perform additional duties as assigned by management
• Partner with Procurement, Finance, Operations, IT, and vendors to resolve issues and improve end-to-end Accounts Payable processes
• Communicate professionally and effectively with internal stakeholders and external partners

Account Payable/Account Manager

Accounts Payable / Account Manager