Amaze Health

Bilingual Account Manager – Benefits, Healthcare

Amaze Health

full-time

Posted on:

Location Type: Hybrid

Location: Jacksonville • Florida • Texas • United States

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Salary

💰 $60,000 - $90,000 per year

About the role

  • Serve as the primary point of contact for assigned client accounts
  • Build strong, long‑term relationships by understanding client goals, benefits structure, and service expectations
  • Lead client onboarding, implementation, and ongoing engagement efforts
  • Maintain regular, proactive communication to ensure clients feel supported and informed
  • Support clients with questions related to benefits, healthcare services, or plan offerings
  • Guide clients through processes, timelines, and best practices to ensure successful adoption
  • Respond promptly and professionally to client inquiries, requests, and concerns
  • Identify potential issues early and coordinate with internal teams to resolve them
  • Accurately manage client information, benefits details, documentation, and timelines
  • Ensure client communications, materials, and follow‑ups are complete, accurate, and polished
  • Maintain detailed and up‑to‑date client records in internal systems
  • Coordinate cross‑functionally to ensure commitments are met on time and to standard

Requirements

  • 2+ years of experience in account management, customer success, client services, or customer support
  • Bilingual - English and Spanish
  • Strong passion for customer service and client experience
  • Preferred experience or knowledge in employee benefits, healthcare, insurance, wellness programs, or related fields
  • Exceptional attention to detail with the ability to manage multiple accounts and priorities
  • Excellent written and verbal communication skills
  • Highly organized with strong follow‑through and time management abilities
  • Comfortable working in a fast‑paced, client‑facing environment
  • Proficiency with CRM systems and standard business tools
  • Ability to collaborate cross‑functionally and adapt to evolving client needs
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementcustomer successclient servicescustomer supportemployee benefitshealthcareinsurancewellness programsCRM systemstime management
Soft Skills
customer serviceclient experienceattention to detailwritten communicationverbal communicationorganizational skillsfollow-throughadaptabilityproactive communicationrelationship building