Amadeus

Senior Sales & Account Executive

Amadeus

full-time

Posted on:

Location Type: Remote

Location: Texas • United States

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Job Level

Senior

About the role

  • Cultivate new and existing relations with current and perspective clients driving growth and increasing contract values
  • Understand and clearly articulate the Amadeus Value Proposition to current and perspective clients
  • Develop existing accounts for the assigned small to medium customers, based on procedures defined.
  • Monitor satisfaction, identify new opportunities, and propose solutions to improve customer profitability/efficiency.
  • Identify specific requirements and expectations for existing clients.
  • Ensure that new products, product enhancements, and overall solutions are developed and implemented within the agreed time frame.
  • Use existing procedures or guidelines and provide inputs to support/influence area decisions.
  • Make recommendations on new solutions and propose improvements by analyzing different sources of information.
  • Work with a moderate level of guidance and direction from manager.
  • Work closely with internal teams to grow and enhance internal relationships
  • Execute & process the operational requests received from key customers.
  • Provide a best-in-class service delivery within set targets & contractual SLAs
  • Ensure that key customers make best use of Amadeus technology & that the established performance, productivity & service metric are achieved.
  • Ensure that key customers are informed in a timely manner of new product & solution releases
  • Provide assistance to resolve product & technical questions/ issues if raised to the Global Customer Services or Account Managers/Senior Account Managers
  • Support the business, functional & technical consultants to deliver key customer business processes & IT review and solution enhancement recommendations
  • Contract negotiations, execute amendments
  • Develop relationships within Account and Amadeus executive teams
  • Coordinate product information and demonstrations
  • Manage Acquisition Sales/Upsell/Cross sell

Requirements

  • Education: Bachelors Degree and/or equivalent work experience
  • Relevant Work Experience: At least 10+ years minimum years of work experience in a Sales/Account Management role.
  • Customer-facing experience required.
  • Previous experience interacting with travel agencies.
  • Travel industry experience required.
  • Experience in travel industry, good analytical, contract negotiation experience required.
  • Advanced knowledge of Microsoft Office Suite
  • Languages: English
  • Ability to travel as needed
Benefits
  • A critical mission and purpose - At Amadeus, you will be powering the future of travel and pursuing a critical mission and extraordinary purpose.
  • A truly global DNA - Everything at Amadeus is global, from our people to our business, which translates into our footprint, processes, and culture.
  • Great opportunities to learn - Learning happens all the time and in many ways at Amadeus, through on-the-job training, formal learning activities, and day-to-day interactions with colleagues.
  • A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life. We care about our employees and strive to provide a supportive work environment.
  • A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
  • A flexible working model - We want our employees to do their best work, wherever and however it works best for them.
  • A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization.
  • A Reliable Company - Trust and reliability are fundamental values that drive our actions and shape long-lasting relationships with our customers, partners, and employees.

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
contract negotiationanalytical skillscustomer servicesales managementaccount managementupsellingcross-sellingproduct knowledgesolution enhancementoperational processing
Soft skills
relationship buildingcommunicationproblem-solvingteam collaborationcustomer satisfaction focusadaptabilitytime managementinfluencingrecommendation skillsguidance and direction