Customer Success Manager
Amadeus
full-time
Posted on:
Location Type: Hybrid
Location: Bogota • Colombia
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About the role
- Empower customers to unlock the most value of Amadeus solutions for a higher return on their investment
- Promote early adoption and best usage of Amadeus products to derive maximum value for the customer
- Enable Amadeus to respond faster and more precisely to customer needs, ensuring their success and satisfaction.
- Partner with the customer to maximize adoption and ensure they get all necessary assistance to quickly achieve desired business outcomes
- Proactively review key metrics, reach out whenever they drop below target, and problem solve ways to drive adoption
- Advocate for customer internally through prioritization process with Product Management
- Regularly and proactively check in with customers to gather feedback and increase satisfaction scores (e.g., NPS)
Requirements
- Bachelor's degree in Business, Engineering, Technology, or equivalent work experience.
- Minimum of 5 years experience where significant amount of time was spent with customers, at all levels.
- Must be curious and knowledgeable about Amadeus solutions.
- Ability to develop network internally and at customer.
- Advanced understanding of the travel industry (players, trends, principles) and also of the customer whether large or small, airline or Travel Seller.
- Experience in Microsoft Office, Salesforce.com, Qlik, Tableau required.
- Advanced understanding of Amadeus product suite, i.e. strong familiarity with Amadeus solutions and outcomes.
- Must possess advanced conceptual thinking skills to develop customer specific use cases.
- Travel 20 % NORAM and LATAM.
- Must be fluent in English and any other relevant language depending on customer assignment.
Benefits
- Get rewarded with competitive remuneration
- individual and company annual bonus
- vacation and holiday paid time off
- health insurances and other competitive benefits
- Hybrid working model
- Professional development to broaden your knowledge and enhance your skills with on-line learning hubs packed with technical and soft skills training that allow you to develop and grow
- A caring environment - Amadeus fosters a caring environment, nurturing both a fulfilling career and personal and family life.
- A complete rewards offer - Amadeus provides attractive remuneration packages, covering all essential components of a competitive reward offer, including salary, bonus, equity, and benefits.
- A diverse and inclusive community - We are committed to leveraging our uniquely diverse population to drive innovation, creativity, and collaboration across our organization
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
customer successconceptual thinkingdata analysisproblem solvingcustomer engagementuse case developmentmetrics reviewadoption strategiesfeedback gatheringbusiness outcomes
Soft skills
curiositynetworkingcommunicationadvocacyproactivityrelationship buildingcustomer focuscollaborationadaptabilityinterpersonal skills