AMA - Alberta Motor Association

Sales

• Promote AMA Insurance products through coordinated outbound calls and supporting an inbound sales queue.
• Effectively articulate the value of our products and explain pricing in a simple, empathetic, and professional manner.
• Attend training sessions to advance product knowledge.
• Deliver a TYLF (treat you like family) experience in all interactions with customers and co-workers.

Sales Advisor

Support Engineer

• Design, deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
• Manage enterprise storage systems, ensuring capacity planning, performance tuning and data protection
• Server patch management, backup/recovery strategies, and DR solutions
• Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc.)
• Design and implement policies for governance and security standards for infrastructure and cloud environments
• Optimize and implement performance and cost recommendations across AWS & Azure
• Act as a subject matter expert for infrastructure in cross organizational projects
• Collaborate, support, and provide guidance for development and application teams
• Lead internal proof of concepts for infrastructure innovation and process improvements
• Provide support and root cause analysis for escalated server, storage and cloud services
• Develop and maintain automations to streamline IT operational processes
• Monitor system performance, cloud costs, analyze trends and recommend improvements
• Support the creation and maintenance of infrastructure standards for design, technical architecture, operations, and security processes in AWS, Azure, and on-premises.
• Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues

Senior Technical Analyst – Hybrid Cloud Ops

• Design, deploy and maintain physical and virtual server environments (Windows /Linux/Hyper-V)
• Manage enterprise storage systems, ensuring capacity planning, performance tuning and data protection
• Server patch management, backup/recovery strategies, and DR solutions
• Automate hybrid cloud infrastructure provisioning using IaC tools (Terraform, CloudFormation, etc)
• Design and implement policies for governance and security standards for infrastructure and cloud environments
• Optimize and implement performance and cost recommendations across AWS & Azure
• Act as a subject matter expert for infrastructure in cross organizational projects
• Collaborate, support, and provide guidance for development and application teams
• Lead internal proof of concepts for infrastructure innovation and process improvements
• Provide support and root cause analysis for escalated server, storage and cloud services
• Develop and maintain automations to streamline IT operational processes
• Monitor system performance, cloud costs, analyze trends and recommend improvements
• Support the creation and maintenance of infrastructure standards for design, technical architecture, operations, and security processes in AWS, Azure, and on-premises
• Mentor junior team members and provide leadership while diagnosing and resolving performance or availability issues