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AMA - Alberta Motor Association

Member Service Representative, Roadside Assistance

AMA - Alberta Motor Association

Member Service Representative handling roadside assistance calls for AMA. Providing exceptional service and support to members through a variety of shifts.

Posted 7/17/2026part-timeRemote • 🇨🇦 CanadaMid-LevelSeniorWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills by efficiently handling high volume inbound calls and accurately processing road service requests. Capable of educating members on coverage and costs while maintaining thorough record-keeping.

Highest-signal resume keywords
Customer Service ExperienceStrong Communication SkillsHigh Volume Call HandlingCall Location IdentificationCriminal Record Check Clearance

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
Record KeepingRoad Service Request Processing
Soft Skills
Ability to Work Varied ShiftsAttention to Detail
Tools & Technologies
Smartphone DeviceHigh-Speed Internet Connection
Certifications & Qualifications
High School Diploma
Industry Keywords
Roadside AssistanceCall Centre Environment

Tech Stack

Tools & technologies
Android

About the role

Key responsibilities & impact
  • Act as the first point of contact for members calling for roadside assistance
  • Respond to high volume inbound calls
  • Record member information thoroughly and correctly
  • Identify call locations and assign calls accurately
  • Process road service requests efficiently
  • Educate and inform members of their coverage and costs

Requirements

What you’ll need
  • High school diploma
  • Previous customer service experience, preferably in a call centre environment
  • Strong communication skills
  • Ability to work a variety of shifts including evenings and weekends
  • Must pass a Canadian Criminal Record Check
  • Smartphone device (Apple or Android) for two-factor authentication
  • Stable, high-speed internet connection
  • Ability to work in a dedicated home office space free of distractions.

Benefits

Comp & perks
  • Competitive wage with flexible hours
  • Paid training